BisnisEvery customer chat, answered by AI through to checkout
Bring together chats from Conex, WhatsApp, Telegram, and website Live Chat. The AI bot answers from your business knowledge, orders and bookings are neatly recorded, and every service problem comes with clear steps to fix it.
- Start for free
- WhatsApp with just a QR scan (up to 2 numbers)
- Get found on Conex & Google
Three essentials
Omnichannel, answered by AI, all the way to checkout
Every channel, one inbox
Conex Chat and WhatsApp (just scan a QR code, free for up to 2 numbers) on every plan. Telegram and website Live Chat on Pro.
Learn moreCustomers answered by AI
The AI bot answers from your business knowledge and hands the chat to staff when unsure. AI Suggestions drafts replies for your team.
Learn moreFrom chat to order
Quotes, negotiation, cart, bookings, and order status, all inside the conversation.
Learn moreBusiness problems
What problem do you want to solve?
Pick a problem to see its symptoms, causes, and step-by-step fixes in Conex Bisnis.
Chats pile up & replies are slow
Customers wait a long time because chats come in faster than you can reply.
See how to fix itCustomers leave after business hours
Night-time questions get answered the next day, after the customer has already bought elsewhere.
See how to fix itOrders get lost in chats
Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.
See how to fix itForgetting to follow up with prospects
Interested buyers never get contacted again.
See how to fix itMessy customer data
Contacts are scattered across phones, notebooks, and spreadsheets, with lots of duplicates.
See how to fix itDouble-booked appointments
Two customers book the same slot or the same staff member at the same time.
See how to fix itCS team sharing one phone
One WhatsApp number is passed around between several admins.
See how to fix itNo visibility into team performance
The owner can't tell who is slow to reply or which deals are stuck.
See how to fix itPromos don't land or the number gets restricted
Promos go unread, or the number gets restricted for mass messaging.
See how to fix itHard to find on Google
People nearby don't know your business exists.
See how to fix itToo many branches to keep under control
Hours, stock, delivery fees, and staff differ at each branch and are hard to monitor.
See how to fix itDelivery fees & shipping are a hassle
Delivery fees are calculated by hand and customers keep asking where the courier is.
See how to fix itComplaints go unhandled
Complaints get mixed in with regular chats and are handled too late.
See how to fix itStock out of sync with the POS
Stock in the POS doesn't match what's said in the chat.
See how to fix itCustomers keep asking the same things
Prices, location, and how to order are asked again and again, then answered by hand one by one.
See how to fix itMessy price quotes
Prices are recalculated every time, quote formats vary, and negotiations are scattered across chats.
See how to fix itForgetting customers' service schedules
Customers only remember a service when something breaks, and the business has no way to remind them.
See how to fix itWhatsApp number keeps disconnecting
The WhatsApp connection drops or the number gets restricted, and customer chats don't come in.
See how to fix itNew admins take long to learn
New admins take a long time to learn the products, store rules, and how to reply to customers.
See how to fix itBusy chats, unclear sales
Lots of chats come in, but it's unclear which turn into sales and which go nowhere.
See how to fix itPast customers don't come back
Customers buy once and then disappear, and no one invites them back.
See how to fix itWholesale orders are slow to process
Wholesale and B2B requests get lost, special prices are calculated by hand, and follow-ups are slow.
See how to fix itBad reviews with no follow-up
Low-star reviews go unanswered, and the same issues keep happening.
See how to fix itCopying data into the POS by hand
Orders and products are retyped between chat, the POS, and spreadsheets.
See how to fix itBusiness check-up
Check what you're dealing with
We'll line up the most relevant features, the first step for each problem, and whether you can start on the Free plan.
Features
Conex Bisnis feature catalog
39 feature pages in 6 groups, labeled Free and Pro.
Chat & Omnichannel
One inbox for every channel, team tools, and WhatsApp number health.
AI & Automation
AI bot, AI assistant for staff, auto-replies, flows, Bos AI, and AI credits.
Sales & Orders
Catalog, requests & quotes, ordering options, bookings, warranties, and orders.
Customers & Marketing
Get found by buyers, a trusted profile, contacts, pipeline, broadcasts, promos, and reviews.
Team & Operations
Staff and roles, branches, features by business type, notifications, and reports.
Integrations & Apps
POS, API, Google Sheets, and a dashboard on your phone.
Show up on Conex, get found by new buyers
Every business gets a public profile and catalog in the Conex app. These pages can be found on Google and are recommended by Conex AI to people who are searching.
- Public profile & catalogconex.chat/b/business-name
- Recommended by Conex AIbased on category, location, and service area.
- Quote requestsarrive in the Permintaan (Requests) menu.
- Followers & Statuskeep followers posted with 24-hour Status updates.
Free vs Pro
Feature comparison by group
Pro includes every Free feature plus the features marked Pro. Each plan's quotas are shown in the Paket & Kuota (Plans & Quotas) menu.
Chat & Omnichannel8 features
| Features | Free | Pro |
|---|---|---|
| OmnichannelConex Chat, WhatsApp, Telegram & website Live Chat in one inbox. | Included | Included |
| Labels, notes & remindersInbox tools: labels, statuses, internal notes, quick replies, reminders. | Included | Included |
| Chat assignment & teamsChats assigned automatically by rotation or by workload (Pro). | Not included | Included |
| WhatsApp number healthHealth score, connection age, daily sending limit, and reconnection for WhatsApp numbers. | Included | Included |
| WhatsAppJust scan a QR code, free for up to 2 numbers. Official API coming soon. | Included | Included |
| TelegramA business Telegram bot in the same inbox (Pro). | Not included | Included |
| Website Live ChatChat widget on your website with one line of code (Pro). | Not included | Included |
| Conex ChatCustomers from the Conex app: chat, quotes, checkout. | Included | Included |
AI & Automation7 features
| Features | Free | Pro |
|---|---|---|
| Answered by AI24/7 AI bot, AI Suggestions, and Bos AI, all powered by your business knowledge. | Included | Included |
| AI bot & knowledgeHow the bot answers: rule order, knowledge, testing, learning. | Included | Included |
| AI Suggestions & Reply with AIReply drafts, reply with AI, and text polishing for staff. | Included | Included |
| Auto-replies & business hoursKeywords, greetings, and away messages outside business hours, with no AI credits used. | Included | Included |
| Conversation flows & formsGuide customers step by step and collect details in the chat (Pro). | Not included | Included |
| Bos AIAI manager: reviews the bot & staff, daily targets, escalations, Ask the Boss. | Not included | Included |
| AI creditsOne balance for every AI feature, with per-bot limits and low-balance alerts. | Included | Included |
Sales & Orders9 features
| Features | Free | Pro |
|---|---|---|
| All the way to checkoutQuotes, negotiation, cart, all the way to orders, all inside the chat. | Included | Included |
| Requests & quotesReceive requests from Conex users, send quotes, negotiate, and turn them into orders. | Included | Included |
| Catalog & ordering optionsProducts, services, variants, and promos with ordering options that fit your business type. | Included | Included |
| Stock, variants & wholesaleStock per variant, sold-out flags, and wholesale prices from the cart. | Included | Included |
| Ordering & service optionsOrder now, request a quote, or pre-order, plus pickup, delivery, or a visit. | Included | Included |
| Bookings & reservationsService schedules, staff appointments, room reservations, unit rentals. | Included | Included |
| Policies & reschedulingCancellation presets and rescheduling rules shown before ordering. | Included | Included |
| Digital warrantyWarranty periods per product or service recorded on the order, with claims through complaints. | Included | Included |
| Orders & couriersOrders and bookings in one list, plus your own trackable couriers. | Included | Included |
Customers & Marketing10 features
| Features | Free | Pro |
|---|---|---|
| Get found by buyersFree profile & catalog on Conex and Google, plus Conex AI recommendations. | Included | Included |
| Opening hours & service areaOpening hours, holidays, temporary closures, store pin, and service area per branch. | Included | Included |
| Business verificationOwner identity and business verification for a blue check and customer trust. | Included | Included |
| Followers, links & QRGrow followers with your profile link and business QR code, then reach them with Status and vouchers. | Included | Included |
| Contacts & segmentsOne contact across many channels, segments, custom fields, duplicate merging, CSV. | Included | Included |
| Sales pipelineDeals from chat, stage presets, automations, kanban & table views (Pro). | Not included | Included |
| Opt-in broadcastsOpt-in, smart segments, scheduling, safe pacing, STOP, reports (Pro). | Not included | Included |
| Vouchers, discounts & promosTargeted vouchers, automatic discounts, and purchase promos. | Included | Included |
| Business Status24-hour posts for followers, with action buttons and AI writing. | Included | Included |
| Reviews & complaintsReply to reviews, handle complaints within 48 hours, warranty claims. | Included | Included |
Team & Operations6 features
| Features | Free | Pro |
|---|---|---|
| Team, contacts & broadcastsStaff & roles, customer contacts, pipeline, and opt-in broadcasts. | Included | Included |
| Roles & permissionsOwner, Admin, Supervisor, staff, and custom roles (Pro). | Included | Included |
| Multi-branchHours, products, delivery fees, and staff per branch within one business. | Included | Included |
| Features by business typeTurn on the modules you use: bookings, rooms, rentals, warranties, wholesale, and more. | Included | Included |
| NotificationsDashboard bell and browser push for chats, orders, requests, and reviews. | Included | Included |
| Reports & summariesDaily summaries, chats per channel, order reports with CSV. | Included | Included |
Integrations & Apps3 features
| Features | Free | Pro |
|---|---|---|
| IntegrationsKasirXpert, Halobengkel, CSV import, Business API & webhooks. | Included | Included |
| API, webhooks & Google SheetsBusiness API, signed webhooks, and Google Sheets data links. | Included | Included |
| Mobile appConex Bisnis for Android: chats, orders, and WhatsApp from your phone. | Included | Included |
Pro is Rp149.000/month or Rp1.490.000/year. Pro activation is currently handled with help from the Conex team. See pricing
Getting started
Ready to use today
No technician needed. Every step comes with a short guide in the dashboard.
Sign in with WhatsApp
Open business.conex.chat and sign in with your WhatsApp number. No password needed.
Fill in your profile & catalog
Category, address and location pin, opening hours, photos, and your products or services.
Connect & activate
Scan the WhatsApp QR code, turn on the AI bot, then invite your team.
Solutions
See it from your business's point of view
Solutions by industry, team, need, channel, and business size, complete with a setup checklist.
Solutions by industry
Workshops, shops, clinics, restaurants, property, and more.
18 solutionsSolutions by team
Customer service, sales, marketing, operations, owners, branch managers.
6 solutionsSolutions by need
Auto-replies, bookings, checkout, broadcasts, retention, and more.
9 solutionsSolutions by channel
WhatsApp, Telegram, website Live Chat, and Conex Chat.
4 solutionsFAQ
Questions from business owners
How much does Conex Bisnis cost?
It's free to start: a public profile and catalog, Conex Chat, WhatsApp via QR scan for up to 2 numbers, an AI bot, orders, and bookings. The Pro plan, at Rp149.000 per month or Rp1.490.000 per year, adds Telegram, website Live Chat, broadcasts, pipeline, Bos AI, and bigger quotas.
How is it different from the regular WhatsApp Business app?
Conex Bisnis brings WhatsApp together with Conex Chat, Telegram, and website Live Chat in one inbox your whole team can share, with an AI bot, catalog, quotes, and orders. Your business also appears in the Conex app, so new buyers can find you.
How do I choose the right features?
Start with the problem you feel most. Use the Business check-up on this page or open the Business problems page for step-by-step fixes.
How can customers check out in chat?
Customers in the Conex app can order from your catalog or accept a quote you send in chat, and an accepted quote automatically becomes an order. For now, payment is made in person. Online payment is being prepared for verified businesses.
How do I sign up?
Open business.conex.chat, sign in with your WhatsApp number, then fill in your business name, category, address, and store location pin. Your profile can be found on Conex right away.
Is there a mobile app for businesses?
The Conex Bisnis app for Android is coming soon to Google Play. In the meantime, the business.conex.chat dashboard works comfortably in your phone's browser.
Fix your service problems, starting today
Sign up for free, connect WhatsApp, and follow the fixes for the problems you feel most.
- Start for free
- WhatsApp free for up to 2 numbers
- AI bot on the Free plan