Notifications
Know when something matters, without staring at the screen
The bell in your dashboard collects your business's important events, from new requests to follow-up reminders. Turn on browser push so updates still reach you when the dashboard tab isn't open.
- Plan
- Free
- In the dashboard
- Notifikasi (Notifications), the bell in the dashboard
- Group
- Team & Operations
Illustration with sample data
What it is
Notifications
A notification center for every business member, so important events don't get buried among chats.
Who it's for
- Owners who don't always have the dashboard open.
- CS staff who need to know when a chat is assigned to them.
- Operations teams keeping an eye on orders and complaints.
What you get
Notifications in Conex Bisnis
Dashboard bell
14 days of history with unseen markers.
Filter by type
Requests, price negotiations, orders and bookings, complaints, reviews, followers, follow-ups, and assignments.
Mark all as read
History is grouped into Today, Yesterday, and Earlier.
Browser push
Get alerts on this device for messages, orders, and quote requests.
Quiet hours
Pause push during off-hours without turning notifications off completely.
Assigned to me
Team members are notified when a chat is handed to them.
Good to know
- Mobile appPush notifications in the Conex Bisnis Android app are on the way.
- Per devicePush is turned on per device; type choices apply to every business you manage.
How it works
Step by step in the dashboard
Menu names match business.conex.chat (in Indonesian).
- 1
Check the bell
The bell icon in the dashboard flags events you haven't seen.
- 2
Open the Notifikasi (Notifications) menu
Filter history by type and mark everything as read.
- 3
Turn on push
In the Notifikasi (Notifications) settings tab, allow push for the device you're using.
- 4
Choose push types
Turn on customer messages, orders and bookings, requests and negotiations, reviews, or low stock.
- 5
Set quiet hours
Choose the hours when push isn't sent.
Key settings
- Push types
- Customer messages, orders & bookings, requests & negotiations, reviews, low stock.
- Quiet hours
- A time window with no push.
- Device
- Push is enabled per device and browser.
Limits & rules
- Bell history
- The last 14 days.
- Permission-based
- Some types, like low stock, are only for roles with the matching permission.
- Android app
- Push in the Conex Bisnis app is on the way.
Use cases
Used across many businesses
Restaurants & cafés
The owner turns on order push in their phone's browser to hear about every new order, with quiet hours after closing.
Restaurant & café solutionCS team
Staff get notified when a chat is assigned to them and when a follow-up is due.
Customer service solutionsIntegration with other features
Works together with other features
Problems it solves
This feature helps when…
Chats pile up & replies are slow
Customers wait a long time because chats come in faster than you can reply.
See how to fix itForgetting to follow up with prospects
Interested buyers never get contacted again.
See how to fix itComplaints go unhandled
Complaints get mixed in with regular chats and are handled too late.
See how to fix itFAQ
Questions about notifications
Which events show up in the bell?
New quote requests, price negotiations, orders and bookings, complaints, reviews, new followers, follow-ups that are due, and chats assigned to you.
How long is notification history kept in the bell?
The bell shows the last 14 days of history.
What can be sent as push notifications?
Customer messages, orders and bookings, quote requests and negotiations, new reviews, and low stock for roles with access.
Does push work on phones?
Yes, in mobile browsers that support push when you open the dashboard in the browser. Push for the Conex Bisnis Android app is on the way.
What are quiet hours?
A time window when push isn't sent, such as overnight. History is still kept in the bell.
Do the settings apply to all my businesses?
Notification type choices are tied to your account. Push subscriptions are set per device.
Related
Related features & solutions
Labels, notes & reminders
Inbox tools: labels, statuses, internal notes, quick replies, reminders.
Learn more FreeRequests & quotes
Receive requests from Conex users, send quotes, negotiate, and turn them into orders.
Learn more FreeMobile app
Conex Bisnis for Android: chats, orders, and WhatsApp from your phone.
Learn more TeamsCustomer service
Shared inbox, chat assignment, notes, and AI Suggestions.
See solutionTry Conex Bisnis for free
Register with your WhatsApp number, fill in your profile, and start receiving chats today.
