Business problems
Night chats go unanswered, customers go elsewhere
Many people only get a chance to ask after working hours. If there's no answer at all, they look for another business. You don't need to stay up late: just set what happens when you're closed.
Common causes
- No automatic message outside business hours.
- Common answers aren't saved as bot knowledge yet.
- Business hours and opening hours aren't set.
The impact
- Sales opportunities are lost before the workday starts.
- Mornings start with a pile of chats.
- Customers feel ignored.
Common mistakes
What often makes this problem come back
Replying at midnight from a personal phone
It's exhausting and the results are inconsistent. An out-of-hours message and a bot give an equally good answer every night.
Auto-messages without a clear promise
"We've received your message" isn't enough. Say when your team will reply and what customers can do right now.
Opening hours not kept up to date
Auto-messages and the bot rely on your opening hours. If special holidays aren't recorded, customers get the wrong information.
Handing every question to AI
Fixed questions like your address are cheaper to answer with keyword replies, which don't use AI credits.
How to solve it
Fix it step by step in Conex Bisnis
Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.
- 1
Set your opening hours for each day in Profil Bisnis (Business profile).
- 2
In Automisasi (Automation), create an out-of-hours message that tells customers when your team will reply.
- 3
Add keyword replies for "location", "opening hours", and other fixed questions. These replies don't use credits.
- 4
Fill in the bot's knowledge, test it in the test panel, then turn the bot on outside business hours.
- 5
Pro Collect overnight booking details with a chat form.
7-day plan
One small step every day
One step a day so it's easy to roll out with your team. Day one can start on the Free plan.
- Day 1
Tidy up opening hours
In Profil Bisnis › Jam buka (Business profile › Opening hours), enter hours for each day and add any special holidays you already know about.
- Day 2
Write an out-of-hours message
In Automisasi (Automation), create a message that states when you'll reply next and links to your business profile so customers can browse the catalog.
- Day 3
Answer fixed questions
Add keyword replies for your address, opening hours, and how to order.
- Day 4
Fill in the bot's knowledge
Build out the bot's knowledge from Produk & Jasa (Products & Services), your business profile, and Q&A to handle price and service questions.
- Day 5
Schedule the bot
In the bot settings, under Kanal & jam kerja bot (Bot channels & business hours), set the bot to be active while your team is off duty.
- Day 6
Wrap up in the morning
Start the day from the Belum dibalas (Unreplied) and Follow-up tabs in Chat to finish the chats the bot handed to staff.
- Day 7
Collect overnight booking details Pro
Add a chat form that asks for name, service, and preferred time, so it's ready to process the next morning.
- After that
Move on to the next problem
Keep the habits that work, then pick another problem you still feel.
Business check-up
Features used
Learn about the feature
Auto-replies & business hours
Keywords, greetings, and away messages outside business hours, with no AI credits used.
Learn more FreeProAI bot & knowledge
How the bot answers: rule order, knowledge, testing, learning.
Learn more ProConversation flows & forms
Guide customers step by step and collect details in the chat (Pro).
Learn more FreeProAnswered by AI
24/7 AI bot, AI Suggestions, and Bos AI, all powered by your business knowledge.
Learn moreBefore vs after
What changes
Free vs Pro
Features for this problem by plan
Free No time limit
Pro Everything in Free, plus
Good to know
- AI creditsAI bot answers use AI credits. Keyword replies and out-of-hours messages don't use credits.
FAQ
Questions about this problem
Does the bot have to be on all day?
No. You can set the bot to run only outside business hours.
What if AI credits run out at night?
The bot stops replying with AI and the chat waits for staff. Keyword replies keep working.
Is this available on the Free plan?
Yes, except chat forms, which are on the Pro plan.
See also
Related solutions & problems
24/7 auto-replies with AI
AI bot powered by your business knowledge, handing over to staff when unsure.
See solution Business sizeSolo business
Run it yourself: Free plan, WhatsApp via QR scan, AI bot, from your phone.
See solution IndustriesHotels & lodging
Nightly room reservations with an availability calendar.
See solutionChats pile up & replies are slow
Customers wait a long time because chats come in faster than you can reply.
See how to fix itFix this problem starting today
Register for free with your WhatsApp number, then follow the 7-day plan above.
