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Business problems

Stock at the register and in chat don't match

Customers order items that turn out to be sold out, because register and chat data are managed separately. Close that gap with integrations, imports, and consistent sold-out flags.

See the fix 7-day plan
Signs you're dealing with thisTick what happens in your business

Tick the signs you're experiencing.

Common causes

  • The register and the chat catalog aren't connected.
  • Stock updates are done by hand.
  • No sold-out flags in the catalog.

The impact

  • Orders canceled due to stockouts.
  • Time wasted matching up data.
  • Customer trust drops.

Common mistakes

What often makes this problem come back

Updating the catalog only now and then

A rarely updated catalog quickly falls behind the register. Pick one data source and sync from there.

Deleting sold-out products

Deleted products lose their pages. Mark them sold out instead so you can sell them again when stock arrives.

Sharing files that contain customer data

Your team doesn't need customer data to monitor stock. Use a Google Sheets data link, which contains no personal data.

How to solve it

Fix it step by step in Conex Bisnis

Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.

  1. 1

    If you use KasirXpert or Halobengkel, connect them in Integrasi › Sistem bisnis (Integrations › Business systems).

  2. 2

    If not, import products from a CSV in Produk & Jasa (Products & Services).

  3. 3

    Turn on Stok & varian (Stock & variants) in Fitur Bisnis (Business features) and mark products that are sold out.

  4. 4

    For your operations team, create a Google Sheets data link in Integrasi (Integrations) so stock is easy to monitor.

  5. 5

    For your own system, use the Business API and the new-order webhook.

7-day plan

One small step every day

One step a day so it's easy to roll out with your team. Day one can start on the Free plan.

  1. Day 1

    Choose a data source

    Decide whether product data comes from KasirXpert, Halobengkel, your own system, or a CSV file.

  2. Day 2

    Connect or import

    Connect KasirXpert or Halobengkel in Integrasi › Sistem bisnis (Integrations › Business systems), or import products from a CSV in Produk & Jasa (Products & Services).

  3. Day 3

    Turn on stock and variants

    In Fitur Bisnis (Business features), turn on Stok & varian (Stock & variants) so quantities and variants are tracked in the catalog.

  4. Day 4

    Mark what's sold out

    Go through your catalog and use Tandai habis (Mark as sold out) for products that are currently out of stock.

  5. Day 5

    Match prices

    Compare catalog prices with your register, starting with your best sellers.

  6. Day 6

    A data link for your team

    Create a Google Sheets data link in Integrasi (Integrations) so your team can monitor stock without opening the dashboard.

  7. Day 7

    Connect your own system

    If you have your own system, use the Business API and the new-order webhook from the Integrasi (Integrations) menu.

  8. After that

    Move on to the next problem

    Keep the habits that work, then pick another problem you still feel.

    Business check-up

Features used

Learn about the feature

Free

Integrations

KasirXpert, Halobengkel, CSV import, Business API & webhooks.

Learn more Free

Stock, variants & wholesale

Stock per variant, sold-out flags, and wholesale prices from the cart.

Learn more FreePro

API, webhooks & Google Sheets

Business API, signed webhooks, and Google Sheets data links.

Learn more Free

Catalog & ordering options

Products, services, variants, and promos with ordering options that fit your business type.

Learn more

Before vs after

What changes

Before With Conex Bisnis
Data typed in twice.Products synced from a partner system or imported from CSV.
Sold-out items still ordered.Sold-out flags stop products from being ordered.
Stock checked by phone.A Google Sheets data link for the team.
Other systems don't know about new orders.A new-order webhook to your system.

Free vs Pro

Features for this problem by plan

Free No time limit

Pro Everything in Free, plus

  • You can solve this on the Free plan

Good to know

  • ImportContacts and products are imported from CSV files. If you use Excel, save as CSV first.
  • IntegrationsSystem integrations are managed from the web dashboard. Availability of the API and Google Sheets links follows your current plan settings.

FAQ

Questions about this problem

Which POS systems connect?

KasirXpert and Halobengkel. Other systems can use the Business API, webhooks, or CSV import.

Does stock in Conex go down when a sale is made at the register?

With a partner integration, product data is updated from the partner system. Without one, update stock or the sold-out flag in your catalog.

Does Google Sheets include customer data?

No. The data link doesn't include any personal customer data.

See also

Related solutions & problems

Needs

POS & system integrations

KasirXpert, Halobengkel, CSV, Business API & webhooks.

See solution Industries

Shops & retail

Groceries, electronics, batteries & spare parts: cart, stock, wholesale, couriers.

See solution Industries

Distributors & wholesale (B2B)

Wholesale prices, negotiable quotes, B2B pipeline, and a sales team.

See solution

Orders get lost in chats

Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.

See how to fix it

Fix this problem starting today

Register for free with your WhatsApp number, then follow the 7-day plan above.

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