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WhatsApp channel

Keep your WhatsApp business number healthy and connected

Your WhatsApp number is a business asset. The channel card under Integrasi (Integrations) shows the health score, connection age, and today's sends, so you know when to ease off and how to reconnect if it drops.

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Plan
FreePro
In the dashboard
Integrasi › Kanal chat (Integrations › Chat channels)

What it is

WhatsApp number health

A monitoring tool for WhatsApp numbers connected by QR code, so your team and bot can keep using them safely.

Who it's for

  • Businesses that run on one or two main WhatsApp numbers.
  • Teams that send broadcasts over WhatsApp regularly.
  • Owners who want to know right away when a number disconnects.

What you get

WhatsApp number health in Conex Bisnis

Health score

A Conex estimate based on connection and sending history, labeled New, Healthy, Very healthy, or Needs attention.

Connection age

How many days the number has been connected to Conex.

Sent today

Messages sent today compared with the number's daily limit.

Daily send limit

Set a daily message limit per number to keep sending at a reasonable pace.

Disconnect cause

Disconnect reasons are turned into plain sentences, along with steps to fix them.

Reconnect

Relink by scanning a QR code, or use a pairing code if you can't scan.

Good to know

  • ScoreThe health score is a Conex estimate, not an official WhatsApp figure.
  • ChannelsNumbers connect as a linked device (QR scan). The official WhatsApp API is coming soon for high volumes.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Connect a number

    In Integrasi › Kanal chat (Integrations › Chat channels), choose WhatsApp, then scan the QR code or use a pairing code.

  2. 2

    Read the channel card

    Watch three numbers: Health, Age, and Sent today.

  3. 3

    Set a daily limit

    Open the channel settings and enter a daily send limit.

  4. 4

    Respond to warnings

    If the label changes to Needs attention, cut back on bulk sends and check the cause.

  5. 5

    Reconnect

    If it disconnects, follow the cause shown on the channel card, then relink.

Key settings

Channel name
Give it a name your team will recognize, such as "Store WA".
Daily send limit
20–1,000 messages per day.
Channel team & bot
Choose the team and bot that handle chats from this number.

Limits & rules

Number quota
Up to 2 WhatsApp numbers via QR scan on the Free plan.
Gradual broadcasts
Broadcasts over a QR-linked number go out gradually, with pauses and a daily limit.
Not the official API
For high volumes, the official WhatsApp API is coming soon.

Use cases

Used across many businesses

Online stores

Ahead of a promo, a store watches its daily sends so broadcasts don't push the number past its limit.

Online store solution

Workshops

A workshop's number disconnected after the cashier phone was replaced; the admin read the cause and relinked with a pairing code.

Auto repair & automotive solution

Integration with other features

Works together with other features

OmnichannelChats from this number land in the shared inbox.Opt-in broadcastsBroadcast sends count toward the number's daily limit.AI bot & knowledgeThe bot chosen for this number answers chats from that channel.

Problems it solves

This feature helps when…

WhatsApp number keeps disconnecting

The WhatsApp connection drops or the number gets restricted, and customer chats don't come in.

See how to fix it

Promos don't land or the number gets restricted

Promos go unread, or the number gets restricted for mass messaging.

See how to fix it

CS team sharing one phone

One WhatsApp number is passed around between several admins.

See how to fix it

FAQ

Questions about WhatsApp number health

How is the health score calculated?

The score rises while the number stays connected without issues, and drops if it often disconnects or logs out, has been blocked, or today's sends are close to the daily limit. It's a Conex estimate, not a figure from WhatsApp.

How often is the number's status checked?

Connection status and score are refreshed regularly, roughly every 30 minutes.

Why did my number disconnect?

Common causes: the device was logged out from WhatsApp on the phone, the number was opened in another session, or the phone has been offline for a long time. The channel card explains the cause in plain language.

How do I reconnect?

Tap Scan QR on the channel card, then scan it from WhatsApp on your phone (Linked devices). If you can't scan, choose "Pakai kode pairing" (Use pairing code).

What daily send limit can I set?

Anywhere from 20 to 1,000 messages per day for each number.

How many numbers can I connect for free?

The Free plan lets you connect up to 2 WhatsApp numbers by scanning a QR code. The Pro plan adds more numbers.

Related

Related features & solutions

FreePro

Omnichannel

Conex Chat, WhatsApp, Telegram & website Live Chat in one inbox.

Learn more Pro

Opt-in broadcasts

Opt-in, smart segments, scheduling, safe pacing, STOP, reports (Pro).

Learn more FreePro

AI bot & knowledge

How the bot answers: rule order, knowledge, testing, learning.

Learn more Channels

WhatsApp

Just scan a QR code, free for up to 2 numbers. Official API coming soon.

See solution

Try Conex Bisnis for free

Register with your WhatsApp number, fill in your profile, and start receiving chats today.

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