Quote requests
Requests in, quotes out, all from one screen
Conex users describe what they need once, and the request reaches several matching businesses. You see the details, put together a quote with items, schedule, and validity, respond to negotiation, and when the customer accepts, the order is recorded instantly.
- Plan
- Free
- In the dashboard
- Permintaan (Requests)
- Group
- Sales & Orders
Quote
Illustration with sample data
What it is
Requests & quotes
The business side of "one chat, many offers": customers ask, businesses quote, customers choose.
Who it's for
- Service businesses whose prices depend on the job, such as auto workshops, AC servicing, or renovation.
- Stores and distributors that are often asked for bulk prices.
- Sales teams that want every quote recorded and trackable.
What you get
Requests & quotes in Conex Bisnis
Request inbox
Open requests and history are split into Terbuka (Open) and Semua (All), with each request's status.
Clear details
The request card shows the need, timing, location, any asset the customer mentioned, and attached photos if there are any.
Structured quotes
Build line items from your catalog or as custom items, plus discounts, service method, schedule, notes, and validity.
Round-by-round negotiation
Each round of negotiation becomes a new version, and both sides can still read the version history.
Decline politely
Pick a ready-made reason or write your own, and the customer receives a courteous message in chat.
Straight into an order
A quote the customer accepts automatically becomes an order, based on the accepted version.
Good to know
- PaymentOrders from quotes are currently paid on site. Deposits via online payment are coming soon for verified businesses.
- Access rightsOnly permitted roles can send quotes. Set this in Tim & Peran (Team & Roles).
How it works
Step by step in the dashboard
Menu names match business.conex.chat (in Indonesian).
- 1
Incoming requests
New requests appear in real time in the Permintaan (Requests) menu with the status Belum ditawar (Not yet quoted).
- 2
Read the details
Check the need, timing, location, photos, and a summary of the customer's purchase history with your business.
- 3
Put together a quote
Tap Buat Penawaran (Create quote): pick items from your catalog or add custom items, then fill in discounts, service method, schedule, notes, and validity.
- 4
Respond to negotiation
If the customer counters, open the quote in chat and accept, counter again, or decline.
- 5
Order recorded
Once the customer accepts, the order appears in Pesanan & Booking (Orders & Bookings) and the request status changes to Diterima pelanggan (Accepted by customer).
Key settings
- Accept Conex AI requests
- In Profil Bisnis › Permintaan AI (Business profile › AI requests), turn new requests on or off, including outside opening hours.
- Daily quota
- Limit the number of new requests per day so your team isn't overwhelmed.
- Service area per branch
- Requests are only forwarded if the customer's location is within your branch's service area.
- Permission to send quotes
- Decide which roles may send quotes in Tim & Peran (Team & Roles).
Limits & rules
- Validity
- Choose 1, 3, 7, or 14 days; quotes expire automatically.
- Unit prices locked for customers
- When negotiating, customers counter on the total or quantity, not by changing your unit prices.
- Quote module
- The Permintaan (Requests) menu only appears when the quote module is turned on in Fitur Bisnis (Business features).
- Payment
- Pay on site. Deposits via online payment are on the way.
What customers see
Customers can receive several quotes from different businesses for the same request, compare them, then accept or negotiate right in the chat.
Illustration with sample data
Use cases
Used across many businesses
Workshops
The customer names their car and the problem. The workshop quotes labor and parts along with a service slot, and the customer picks the quote that suits them best.
Auto repair & automotive solutionHome services
An AC service request comes in with a photo of the unit; the technician quotes the visit fee and labor with the Kunjungan ke lokasi (On-site visit) service method.
Home services solutionsDistributors
A wholesale price request from the cart is answered with a per-item quote, then negotiated until both sides agree.
Distributor & wholesale (B2B) solutionIntegration with other features
Works together with other features
Problems it solves
This feature helps when…
Messy price quotes
Prices are recalculated every time, quote formats vary, and negotiations are scattered across chats.
See how to fix itBusy chats, unclear sales
Lots of chats come in, but it's unclear which turn into sales and which go nowhere.
See how to fix itWholesale orders are slow to process
Wholesale and B2B requests get lost, special prices are calculated by hand, and follow-ups are slow.
See how to fix itFAQ
Questions about requests & quotes
Where do quote requests come from?
From Conex app users, either through the request form or through Conex AI, which finds businesses that match your category, location, and service area.
Is a request also sent to other businesses?
It can be. A single request can go to several businesses at once (up to 5), so customers can compare quotes.
How long is a quote valid?
You choose a validity of 1, 3, 7, or 14 days when creating a quote. After that, the quote can no longer be accepted.
What can customers change when negotiating?
Customers can change quantities, remove items, add items from your catalog, or counter the total. They can't change the unit prices you've set.
Can I send a quote without a request?
Yes. Quotes can also be created straight from a conversation in the Chat menu.
What if I can't take on the request?
Tap Tolak (Decline) and choose a reason, such as a fully booked schedule or being outside your service area. The customer receives a polite message in chat.
Can I withdraw a quote I've already sent?
Yes, as long as the customer hasn't accepted it yet.
Related
Related features & solutions
All the way to checkout
Quotes, negotiation, cart, all the way to orders, all inside the chat.
Learn more FreeCatalog & ordering options
Products, services, variants, and promos with ordering options that fit your business type.
Learn more FreeOpening hours & service area
Opening hours, holidays, temporary closures, store pin, and service area per branch.
Learn more NeedsSelling & checkout in chat
Catalog, cart, vouchers, quotes that become orders.
See solutionTry Conex Bisnis for free
Register with your WhatsApp number, fill in your profile, and start receiving chats today.
