Electronics & gadget repair

Every repair on record, no more lost warranties

Customers describe the damage with photos and videos. You send a quote, schedule the repair or visit, then record a digital warranty the customer can claim anytime.

List your business for free See pricing

Listed in the Conex app under the Electronics category.

Electronics repair
Electronics

CSCahaya ServisConex Chat · WhatsApp

My laptop won't turn on after a water spill. Here's a photo.

Your teamWe'll need to check it in store. Here's a quote for board cleaning and a component check.

OK, I'll drop it off this afternoon.

AI botWe're open until 20:00. We've sent you our address and location.

30-day repair warrantySaved in the customer's account

Illustration with sample data

Real challenges

What often happens without a system

Diagnosis over long chats

Photos, videos, and descriptions of the damage are scattered across many messages.

Lost warranty receipts

Customers lose their receipt, making warranty claims difficult.

Repair status questions all the time

Customers keep asking whether their item is ready.

Before vs after

What changes with Conex Bisnis

Before With Conex Bisnis

Damage photos scattered across many messages.Repair requests with photos, videos, and details on one card.

Warranty receipts get lost and claims turn into arguments.Digital warranties are stored in the customer's account along with their claims.

Customers call to ask about repair status.Customers can see the repair status, and updates are sent automatically.

The store and the repair service use different tools.A cart for products and quotes for repairs run in one account.

Solutions

Mapped to Conex features

Quotes from photos & videos

Customers attach photos and videos of the damage, and you reply with a cost breakdown.

All the way to checkout

Digital warranty

Repair or product warranties are stored in the customer's account, complete with claims.

Catalog & ordering options

In-store or on-site repairs

Receive items at your store, or visit customers' addresses within your service area.

Get found by buyers

Repair status

Orders move from received, to in progress, to done, and customers are kept updated.

Orders & couriers

Electronics store

Sell devices and accessories with stock, variants, cart, and store couriers.

Catalog & ordering options

All channels

Chats from Conex, WhatsApp, and other channels are answered from one inbox.

Omnichannel

Business features prepared for this business type

Request quotes & negotiate
Service booking
Digital warranty
Service at the customer's location
Direct orders & cart
Stock & variants
Wholesale pricing
Delivery & in-house couriers
Discounts, promos & vouchers
Multi-branch
KasirXpert & Halobengkel integration

Can be turned on or off anytime in the Fitur Bisnis (Business features) menu.

From the customer's side

How customers find you and order

Your business shows up in the Conex app, where people search, ask, and order through chat.

Request a quote with photos

Customers send photos of the damage to several repair shops at once, then compare.

Request quotes & negotiate

My Assets

Customers save their devices along with warranty end dates and repair history.

My Assets & reminders

Track status

Customers follow the repair status without having to ask again and again.

Track orders

Sample flow

From the first chat to completion

Illustrated flow with sample data.

1
The customer sends photos or videos of the damage
2
You reply with a price quote
3
The item is repaired in store or a technician visits
4
Done, and the digital warranty is saved in the customer's account

Order #CX-10242 items · Pay on siteShipped

Awaiting confirmation10.02
Accepted10.05
Being prepared10.20
Shipped · courier Budi10.41
Completed

The courier is on the way to your addressLocation updated from the Conex Kurir app

Illustration with sample data

Get started in 15 minutes

Setup checklist

Real steps in the business.conex.chat dashboard.

Register at business.conex.chat with your WhatsApp number, choose your business category, then fill in the name, address, and map pin.
Add products or services in the Produk & Jasa (Products & Services) menu, with photos, prices, and variants.
Make sure Minta penawaran & nego (Request quotes & negotiate) is on in Fitur Bisnis (Business features), then keep an eye on the Permintaan (Requests) menu.
Turn on Garansi digital (Digital warranty) in the Fitur Bisnis (Business features) menu and set the warranty period for services or products.
Turn on Layanan ke lokasi pelanggan (On-site service) in Fitur Bisnis (Business features) and set your service area in Profil Bisnis (Business profile).
Open Integrasi › Kanal chat (Integrations › Chat channels), choose WhatsApp, then scan the QR code from your phone or enter the 8-letter code.

Features by plan

What you get on Free and Pro

No quota numbers here; each plan's quota is shown in the Paket & Kuota (Plans & Quotas) menu.

Free No time limit

Pro Everything in Free, plus

Pro Rp149.000/month or Rp1.490.000/year. Compare plans

Good to know

PaymentFor now, payment is made in person. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.
ChannelsOfficial WhatsApp API, Instagram DM, and Messenger are coming soon. For now, WhatsApp connects by scanning a QR code.

FAQ

Questions about electronics & gadget repair

How do digital warranties work?

Service or product warranties are recorded on the order and stored in the customer's account. Customers can file a warranty claim, and you respond from the dashboard.

Can I offer home repair visits?

Yes. Turn on on-site service and set your service area in Profil Bisnis (Business profile).

Can an electronics store and repair service share one account?

Yes. Business features can be turned on as needed, for example a cart for products alongside quotes for repairs.

See it from another angle

Needs

Just scan a QR code, free for up to 2 numbers. Official API coming soon.

See solution

Try Conex Bisnis for electronics & gadget repair

List your business for free All industry solutions