EN
Bahasa IndonesiaEnglish简体中文
List your business

Auto-replies

Fixed answers for fixed questions

For questions that always have the same answer, like your location, opening hours, or the store's bank account number, keyword replies are a better fit than AI and don't use credits. You can also set a first greeting and an after-hours message.

List your business for free See pricing
Plan
Free
In the dashboard
Automisasi › Balasan Otomatis (Automation › Auto-replies)

What it is

Auto-replies & business hours

Fixed answers sent automatically when a message matches a keyword, plus general messages like a greeting, a closed-hours message, and a message for when staff haven't had a chance to reply.

Who it's for

  • Businesses that get questions with the same answer every time
  • Owners who want customers greeted even before they can reply
  • Businesses that don't want to spend AI credits on simple questions
  • Stores with set opening hours

What you get

Auto-replies & business hours in Conex Bisnis

Keywords

Specific words or phrases trigger a fixed reply.

First greeting

Welcome customers who are chatting for the first time.

Outside business hours

An automatic message when the store is closed, based on the business hours you set.

Option menu

Offer a choice of topics so customers get to the answer faster.

No credits needed

Keyword replies don't use AI credits.

Handoff to staff still works

Questions outside the rules go to AI or your staff.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Set business hours

    In Automisasi › Pengaturan umum (Automation › General settings), mark your open days and add up to three working-hour sessions per day.

  2. 2

    Turn on general messages

    A greeting for new customers, an after-hours message, a delayed reply when staff haven't responded, and queue mode when all staff are busy.

  3. 3

    Create keyword rules

    In Balasan Otomatis (Auto-replies), enter the rule name, keywords, matching method, and reply content.

  4. 4

    Choose the reply type

    Text, media (image, PDF, video, or location), or a numbered option menu.

  5. 5

    Use variables

    Insert {nama}, {bisnis}, or {jam_kerja} to make messages feel personal.

  6. 6

    Track usage

    See how many times each rule and general message was used in the last 7 days.

Key settings

Matching method
Contains the word, exact match, or every first message.
Channels
Rules can be limited to specific channels only.
Greet again after
Customers who come back after a set number of days are treated as new and greeted again (1–365 days).
Send a delayed reply if
There's no reply within 1–240 minutes, during business hours only.
Queue message content
Queue number, estimated wait in minutes, and the name of the team serving them.

Limits & rules

Keywords
Up to 40 keywords per rule. Active rules must have keywords, except in first-message mode.
Menus
Up to 10 options per menu.
Length
Replies up to 2,000 characters; general messages up to 1,000 characters.
No credits needed
Keyword replies, greetings, and business-hours messages don't use AI credits and are available on every plan.

Use cases

Used across many businesses

Laundry

The keyword "harga" (price) replies with a per-kilo price list as an image, and "antar jemput" (pickup & delivery) replies with the service area.

Laundry solutions

Restaurants & cafés

The after-hours message says when you'll open again, while the keyword "lokasi" (location) sends a location pin.

Restaurant & café solution

Gyms

A numbered menu, "1. Class schedule 2. Package prices 3. Talk to an admin", for every new customer.

Gym & fitness solutions

Integration with other features

Works together with other features

AI bot & knowledgeMessages that don't match a rule go to the AI for an answer when a bot is active.Chat assignment & teamsQueue mode uses the team chosen to handle the queue.OmnichannelRules apply on connected channels: Conex Chat, WhatsApp, plus Telegram and Live Chat on Pro.

Problems it solves

This feature helps when…

Customers leave after business hours

Night-time questions get answered the next day, after the customer has already bought elsewhere.

See how to fix it

Chats pile up & replies are slow

Customers wait a long time because chats come in faster than you can reply.

See how to fix it

Customers keep asking the same things

Prices, location, and how to order are asked again and again, then answered by hand one by one.

See how to fix it

FAQ

Auto-replies & business hours FAQ

When should I use keywords, and when AI?

Keywords are for answers that are always the same. AI is for questions that vary and need a tailored answer.

Do keyword replies use credits?

No. Greetings, after-hours messages, and delayed replies don't use credits either.

Is it available on the Free plan?

Yes, every type of auto-reply is available on the Free plan.

Do auto-replies work without an AI bot?

Yes. Rules and general messages keep running on every channel even when no bot is active.

When is the after-hours message sent?

When a customer chats while you're closed and no bot or other rule answers.

What's a delayed reply?

A "please hold on" message sent if staff haven't replied within the time you set, during business hours only.

Can I reply with an image or a location?

Yes. Replies can be an image, PDF, video, or a location pin.

Related

Related features & solutions

FreePro

AI bot & knowledge

How the bot answers: rule order, knowledge, testing, learning.

Learn more Pro

Conversation flows & forms

Guide customers step by step and collect details in the chat (Pro).

Learn more FreePro

Answered by AI

24/7 AI bot, AI Suggestions, and Bos AI, all powered by your business knowledge.

Learn more Needs

24/7 auto-replies with AI

AI bot powered by your business knowledge, handing over to staff when unsure.

See solution

Try Conex Bisnis for free

Register with your WhatsApp number, fill in your profile, and start receiving chats today.

List your business for free Feature catalog