Warranty
A warranty on record, not just a promise
Set a warranty period for each product or service. When customers order, the warranty is recorded on the order line, takes effect when the order is completed, and can be claimed without hunting for a receipt or paper warranty card.
- Plan
- Free
- In the dashboard
- Produk & Jasa (Products & Services) · Pesanan & Booking (Orders & Bookings)
- Group
- Sales & Orders
- Choose the problem
- Story & photo evidence
- Resolution requested: exchange the item
- Business responds (max. 48 hours)
- Conex team reviews if there's no agreement
Illustration with sample data
What it is
Digital warranty
A digital warranty card attached to the order, so customers and the business work from the same record.
Who it's for
- Workshops and electronics repair shops that guarantee their work.
- Stores selling items covered by a store warranty.
- Home service businesses that guarantee their work for a set period.
What you get
Digital warranty in Conex Bisnis
Warranty per item
Set the warranty period in days for each product or service in the product editor.
Travels with the order
The warranty period is copied to the order line when the customer orders, so later changes don't affect existing orders.
Starts on completion
The "warranty until" date is recorded automatically when the order is marked completed.
Warranty card number
Every order with a warranty gets a warranty card number derived from the order code.
Claims via complaints
While the warranty is valid, customers can file a "Klaim garansi" (Warranty claim) even after the regular complaint window has passed.
Visible to both sides
Customers see their warranty in the order details; your team sees it in the order panel.
Good to know
- Older ordersWarranties are only recorded for orders placed after the warranty period was set.
- No warranty on recordIf an item has no warranty, customers can still contact you via chat.
How it works
Step by step in the dashboard
Menu names match business.conex.chat (in Indonesian).
- 1
Turn on the module
In Fitur Bisnis › Toko & layanan (Business features › Store & services), turn on Garansi (Warranty).
- 2
Set per item
Open Produk & Jasa (Products & Services), choose an item, then enter the warranty period in days.
- 3
Order placed
When the customer orders, the warranty period is copied to the order line, for example "Garansi 30 hari · mulai saat selesai" (30-day warranty · starts on completion).
- 4
Order completed
Mark the order completed in Pesanan & Booking (Orders & Bookings); the warranty end date is recorded automatically.
- 5
Claim handled
Warranty claims come in as order complaints; respond with a redo or another resolution.
Key settings
- Warranty period
- Set in days per product or service.
- Warranty module
- Shows warranty cards and claims; can be turned off without deleting data.
- Complaint handling
- Claims follow the same order complaint flow.
Limits & rules
- Warranty period limit
- Set by the platform; the default maximum is 730 days.
- Not retroactive
- Orders placed before the warranty was set aren't covered.
- Claims while valid
- After the warranty end date, claims via complaints are no longer available.
Use cases
Used across many businesses
Workshops
A brake pad replacement comes with a workmanship warranty. If the brakes squeal again within the warranty period, the customer files a claim from the order details.
Auto repair & automotive solutionElectronics repair
A phone screen repair is recorded with a warranty, so the technician immediately sees the repair date and remaining warranty.
Electronics & gadget repair solutionsHome services
An AC installation comes with a warranty, and a leak complaint within the warranty period arrives as a tidy claim.
Home services solutionsIntegration with other features
Works together with other features
Problems it solves
This feature helps when…
Complaints go unhandled
Complaints get mixed in with regular chats and are handled too late.
See how to fix itBad reviews with no follow-up
Low-star reviews go unanswered, and the same issues keep happening.
See how to fix itForgetting customers' service schedules
Customers only remember a service when something breaks, and the business has no way to remind them.
See how to fix itFAQ
Questions about digital warranty
When does the warranty start?
Once the order is marked completed. The warranty end date is calculated and recorded automatically at that moment.
How long can the warranty period be?
The warranty period is set in days per product or service, up to the maximum set by the platform. The default maximum is two years.
If I change the warranty period, do existing orders change too?
No. The warranty is copied to the order when it's placed, so older orders keep the warranty period that applied at the time.
How do customers file a claim?
From the order details in the Conex app, customers choose Klaim garansi (Warranty claim). The claim comes in as an order complaint and appears in your dashboard.
Are warranty claims subject to the 7-day complaint limit?
No. As long as the warranty is valid, claims can be filed even after the regular complaint window has passed.
Is warranty available on the Free plan?
Yes. Digital warranty is available on every plan.
Related
Related features & solutions
Reviews & complaints
Reply to reviews, handle complaints within 48 hours, warranty claims.
Learn more FreeCatalog & ordering options
Products, services, variants, and promos with ordering options that fit your business type.
Learn more FreeBookings & reservations
Service schedules, staff appointments, room reservations, unit rentals.
Learn more IndustriesElectronics & gadget repair
On-site electronics repair, warranties, and electronics stores.
See solutionTry Conex Bisnis for free
Register with your WhatsApp number, fill in your profile, and start receiving chats today.
