All the way to checkout
From first questions to a placed order, in one chat
In the Conex app, customers can ask questions, request a quote, negotiate the price, then order without leaving the conversation. An accepted quote automatically becomes an order, and you process it from the same dashboard.
- Plan
- Free
- In the dashboard
- Permintaan (Requests) · Pesanan & Booking (Orders & Bookings)
- Group
- Sales & Orders
Quote
Illustration with sample data
What it is
All the way to checkout
All the way to checkout is the in-conversation sales flow in the Conex app: customers can request a quote, negotiate, or order straight from your catalog, and the deal is recorded as an order with clear stages.
Who it's for
- Service businesses whose prices depend on what the customer needs.
- Stores that want customers to order without typing out their shopping list item by item in chat.
- Wholesalers who often get price inquiries for large quantities.
- Businesses that want every price agreement saved and easy to check later.
What you get
Checkout in chat with Conex Bisnis
Quotes from chat
Send a quote with goods or services, prices, and notes. The customer can choose Accept, Negotiate, or Decline.
Negotiation on record
Haggling is saved neatly with the quote, not buried among other messages.
Cart & checkout
Customers choose products and variants from your catalog, apply vouchers or promos, then place their order.
Bookings & reservations
For services, customers pick a time slot and staff member. For stays or rentals, they pick dates on the calendar.
Delivery fees & delivery
Set delivery fees by zone. Deliver with your own courier, or let customers pick up in store.
Clear order status
Orders move from accepted, preparing, shipped or ready for pickup, through to completed, and the customer is kept updated.
Payment for now
- Pay on siteFor now, customers pay on site: cash on delivery (COD), at pickup, or after the service is done.
- Online paymentQRIS, virtual accounts, and e-wallets are coming soon for verified businesses.
- Checkout in chatThis feature is for customers in the Conex app. For chats from WhatsApp, Telegram, and Live Chat, send product info and prices from your catalog.
How it works
Step by step in the dashboard
Menu names match business.conex.chat (in Indonesian).
- 1
The customer starts
Inquiries come from your business profile, from Conex AI, or as quote requests in the Permintaan (Requests) menu.
- 2
Build a quote in chat
Fill in line items for goods or services (pulled from your catalog if you like), discounts, service option, schedule, notes, and the quote's validity period.
- 3
Respond to negotiation
If the customer counters, accept, reply with another price, or decline. You can also withdraw a quote that hasn't been accepted yet.
- 4
Orders created automatically
Accepted quotes and checked-out carts go straight into Pesanan & Booking (Orders & Bookings).
- 5
Process through to completion
Move it from Accepted to Preparing or In progress, then Shipped or Ready for pickup, until Completed.
Key settings
- Ordering options per item
- Order directly at a fixed price, quote required, or both, so customers can choose to request a special price.
- Quote validity period
- 72 hours by default, adjustable up to 30 days. After that, the quote is marked expired.
- Service options
- Pickup, Delivery, At the business location, or Visit to the customer's location.
- Delivery fees, promos & vouchers
- Zone rates, automatic promos, and vouchers are calculated the same way in the cart and in the final order.
Limits & rules
- Payment
- For now, customers pay on site. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.
- Conex app only
- In-chat carts and quotes are only for Conex app customers, not for chats from WhatsApp, Telegram, or Live Chat.
- One request, several businesses
- Customers can send one request to up to 5 businesses. When one quote is accepted, the other businesses' quotes for that request no longer apply.
- Address & schedule
- Delivery orders require an address, and visits to the customer's location require a schedule.
- Cancellation
- Canceling a confirmed order requires a reason.
Feature details
Learn more in detail
Stock, variants & wholesale
Stock per variant, sold-out flags, and wholesale prices from the cart.
Learn more FreeBookings & reservations
Service schedules, staff appointments, room reservations, unit rentals.
Learn more FreePolicies & rescheduling
Cancellation presets and rescheduling rules shown before ordering.
Learn more FreeVouchers, discounts & promos
Targeted vouchers, automatic discounts, and purchase promos.
Learn moreUse cases
Used across many businesses
Electronics repair
The technician sends a repair quote after the customer describes the damage, complete with a home-visit schedule.
Electronics & gadget repair solutionsDistributors & wholesale
Buyers request a bulk price from their cart, and the sales team replies with a special quote that can be negotiated.
Distributor & wholesale (B2B) solutionCatering
Event packages are agreed through a quote with the menu, number of portions, and delivery date, then recorded as an order right away.
Catering & food solutionsIntegration with other features
Works together with other features
Problems it solves
This feature helps when…
Orders get lost in chats
Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.
See how to fix itDouble-booked appointments
Two customers book the same slot or the same staff member at the same time.
See how to fix itMessy price quotes
Prices are recalculated every time, quote formats vary, and negotiations are scattered across chats.
See how to fix itFAQ
Questions about checkout in chat
What payment methods are available?
For now, customers pay on site: COD, at pickup, or after the service is done. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.
Can WhatsApp customers check out in chat?
In-chat checkout is currently for customers in the Conex app. For customers on WhatsApp, Telegram, and Live Chat, you can still reply and send product info and prices from the same inbox.
Can quote prices be negotiated?
Yes. Customers can choose Nego (Negotiate) and propose a price. You can accept it, counter with another price, or decline. The quote that's finally accepted automatically becomes an order.
How long is a quote valid?
72 hours by default, and you can set it up to 30 days. Quotes past their validity period are marked expired and can no longer be accepted.
What happens if a customer picks another business's quote?
One request can go to several businesses. As soon as the customer accepts one quote, the other quotes for the same request automatically lapse.
Can I withdraw a quote I've sent?
Yes, as long as the customer hasn't accepted it. You can also send a new quote with an updated price or contents.
How do customers choose pickup or delivery?
Customers choose from the available service options, such as pickup or delivery. Delivery orders require an address, and visits to the customer's location require a schedule.
Related
Related features & solutions
Catalog & ordering options
Products, services, variants, and promos with ordering options that fit your business type.
Learn more FreeOrders & couriers
Orders and bookings in one list, plus your own trackable couriers.
Learn more FreeGet found by buyers
Free profile & catalog on Conex and Google, plus Conex AI recommendations.
Learn more NeedsSelling & checkout in chat
Catalog, cart, vouchers, quotes that become orders.
See solutionTry Conex Bisnis for free
Register with your WhatsApp number, fill in your profile, and start receiving chats today.
