Feature catalog
Every Conex Bisnis feature, in one place
39 feature pages in 6 groups. Search, filter by group, check the plan labels, then open the details.
Chat & Omnichannel
Chat & Omnichannel
One inbox for every channel, team tools, and WhatsApp number health.
Omnichannel
Conex Chat, WhatsApp, Telegram & website Live Chat in one inbox.
Learn more FreeLabels, notes & reminders
Inbox tools: labels, statuses, internal notes, quick replies, reminders.
Learn more ProChat assignment & teams
Chats assigned automatically by rotation or by workload (Pro).
Learn more FreeProWhatsApp number health
Health score, connection age, daily sending limit, and reconnection for WhatsApp numbers.
Learn more FreeProJust scan a QR code, free for up to 2 numbers. Official API coming soon.
Learn more ProTelegram
A business Telegram bot in the same inbox (Pro).
Learn more ProWebsite Live Chat
Chat widget on your website with one line of code (Pro).
Learn more Free
Conex Chat
Customers from the Conex app: chat, quotes, checkout.
Learn moreAI & Automation
AI & Automation
AI bot, AI assistant for staff, auto-replies, flows, Bos AI, and AI credits.
Answered by AI
24/7 AI bot, AI Suggestions, and Bos AI, all powered by your business knowledge.
Learn more FreeProAI bot & knowledge
How the bot answers: rule order, knowledge, testing, learning.
Learn more FreeAI Suggestions & Reply with AI
Reply drafts, reply with AI, and text polishing for staff.
Learn more FreeAuto-replies & business hours
Keywords, greetings, and away messages outside business hours, with no AI credits used.
Learn more ProConversation flows & forms
Guide customers step by step and collect details in the chat (Pro).
Learn more ProBos AI
AI manager: reviews the bot & staff, daily targets, escalations, Ask the Boss.
Learn more FreeProAI credits
One balance for every AI feature, with per-bot limits and low-balance alerts.
Learn moreSales & Orders
Sales & Orders
Catalog, requests & quotes, ordering options, bookings, warranties, and orders.
All the way to checkout
Quotes, negotiation, cart, all the way to orders, all inside the chat.
Learn more FreeRequests & quotes
Receive requests from Conex users, send quotes, negotiate, and turn them into orders.
Learn more FreeCatalog & ordering options
Products, services, variants, and promos with ordering options that fit your business type.
Learn more FreeStock, variants & wholesale
Stock per variant, sold-out flags, and wholesale prices from the cart.
Learn more FreeOrdering & service options
Order now, request a quote, or pre-order, plus pickup, delivery, or a visit.
Learn more FreeBookings & reservations
Service schedules, staff appointments, room reservations, unit rentals.
Learn more FreePolicies & rescheduling
Cancellation presets and rescheduling rules shown before ordering.
Learn more FreeDigital warranty
Warranty periods per product or service recorded on the order, with claims through complaints.
Learn more FreeOrders & couriers
Orders and bookings in one list, plus your own trackable couriers.
Learn moreCustomers & Marketing
Customers & Marketing
Get found by buyers, a trusted profile, contacts, pipeline, broadcasts, promos, and reviews.
Get found by buyers
Free profile & catalog on Conex and Google, plus Conex AI recommendations.
Learn more FreeOpening hours & service area
Opening hours, holidays, temporary closures, store pin, and service area per branch.
Learn more FreeBusiness verification
Owner identity and business verification for a blue check and customer trust.
Learn more FreeFollowers, links & QR
Grow followers with your profile link and business QR code, then reach them with Status and vouchers.
Learn more FreeContacts & segments
One contact across many channels, segments, custom fields, duplicate merging, CSV.
Learn more ProSales pipeline
Deals from chat, stage presets, automations, kanban & table views (Pro).
Learn more ProOpt-in broadcasts
Opt-in, smart segments, scheduling, safe pacing, STOP, reports (Pro).
Learn more FreeVouchers, discounts & promos
Targeted vouchers, automatic discounts, and purchase promos.
Learn more FreeBusiness Status
24-hour posts for followers, with action buttons and AI writing.
Learn more FreeReviews & complaints
Reply to reviews, handle complaints within 48 hours, warranty claims.
Learn moreTeam & Operations
Team & Operations
Staff and roles, branches, features by business type, notifications, and reports.
Team, contacts & broadcasts
Staff & roles, customer contacts, pipeline, and opt-in broadcasts.
Learn more FreeProRoles & permissions
Owner, Admin, Supervisor, staff, and custom roles (Pro).
Learn more FreeMulti-branch
Hours, products, delivery fees, and staff per branch within one business.
Learn more FreeFeatures by business type
Turn on the modules you use: bookings, rooms, rentals, warranties, wholesale, and more.
Learn more FreeNotifications
Dashboard bell and browser push for chats, orders, requests, and reviews.
Learn more FreeReports & summaries
Daily summaries, chats per channel, order reports with CSV.
Learn moreIntegrations & Apps
Integrations & Apps
POS, API, Google Sheets, and a dashboard on your phone.
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Glossary
Commonly used terms
Short definitions of terms in the Conex Bisnis dashboard, with links to their features.
- Omnichannel inbox
- One chat list for every connected channel: Conex Chat, WhatsApp, Telegram, and website Live Chat.
- Channels
- A source of customer chats, such as a WhatsApp number or Telegram bot, connected in Integrasi › Kanal chat (Integrations › Chat channels).
- WhatsApp via QR scan
- A way to connect an existing WhatsApp number through the Linked devices menu on your phone. Free for up to 2 numbers.
- Number health score
- Conex's estimate of how safely a QR-scanned WhatsApp number can be used, shown on the channel card along with connection age and today's sends.
- AI credits
- One balance for every AI feature. Bot answers, AI Suggestions, and Bos AI use credits; usage is shown in the Kredit AI (AI credits) menu.
- Bot knowledge
- Business information such as prices, opening hours, address, and ordering options that the AI bot bases its answers on.
- Handoff to staff
- When the bot is unsure or the customer asks for it, the conversation is handed to staff along with its history.
- Quick replies
- Saved answers you call up by typing "/" in the reply box.
- Internal notes
- Messages inside a conversation that only your team can see, never the customer.
- Opt-in (promo consent)
- A contact's consent to receive promotional messages. Broadcasts only reach contacts who agreed, and replying STOP removes a contact from future sends.
- 24-hour window
- An official WhatsApp API rule: free-form replies are only allowed within 24 hours of the customer's last message; after that, a template is required. Applies when the official WhatsApp API, coming soon, is in use.
- Smart segments
- Contact groups that fill automatically based on conditions you set, such as label, channel, or purchase history.
- Pipeline & deals
- A pipeline is a board of sales stages. A deal is a single sales opportunity that moves from stage to stage until it's Won or Lost.
- Quote requests
- A need a Conex user writes once, which is then sent to several matching businesses. It arrives in the Permintaan (Requests) menu.
- Quotes & negotiation
- Prices and details a business sends in chat. The customer can accept or negotiate, and an accepted quote becomes an order.
- Chat assignment
- Automatic rules that decide which staff member gets a new chat, in rotation or to the member with the lightest load (Pro).
- Business Status
- Photo or text updates shown for 24 hours to followers in the Conex app.
- Followers
- Conex users who tapped Ikuti (Follow) on your profile, so they see your latest Status and promos.
- Modules
- Feature packs for specific business types, such as bookings, lodging, rentals, warranties, or wholesale, chosen in the Fitur Bisnis (Business features) menu.
- Webhook
- Automatic notifications from Conex to your system when something happens, such as a new order or an order status change.
Start with the features you need most
Every feature lives in one dashboard. Start for free, upgrade to Pro anytime.