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Business problems

One phone, many admins waiting their turn

When the business number lives on a single phone, admins have to take turns, chats get missed at shift changes, and nobody knows who replied to what. Move conversations to a shared inbox without changing your number.

Signs you're dealing with thisTick what happens in your business

Tick the signs you're experiencing.

Common causes

  • The business number is connected to only one device.
  • No account per staff member.
  • No chat assignment.

The impact

  • Chats get missed when the phone changes hands.
  • Customer history is scattered across several phones.
  • Hard to assess each admin's performance.

Common mistakes

What often makes this problem come back

Changing numbers for a new app

A number your customers already know is an asset. Connect that same number as a linked device.

Using one shared account

A shared account leaves no clear record of who did what. Invite each admin with their own email.

Verbal handovers

A note like "please pick up where I left off" is easily lost. Write an internal note in the chat, then transfer it to the next admin.

Mass sending from a newly connected number

New numbers are more likely to be restricted. Hold off on mass sends at first and watch the number's health score.

How to solve it

Fix it step by step in Conex Bisnis

Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.

  1. 1

    Connect your business WhatsApp number in Integrasi › Kanal chat (Integrations › Chat channels) with a QR scan or an 8-letter code. Free for up to 2 numbers.

  2. 2

    Invite each admin in Tim & Peran (Team & Roles) so they sign in with their own account.

  3. 3

    Choose the right role for each admin.

  4. 4

    Use chat transfers and internal notes for shift handovers.

  5. 5

    Pro Automatically assign new chats to admins who are currently active.

7-day plan

One small step every day

One step a day so it's easy to roll out with your team. Day one can start on the Free plan.

  1. Day 1

    Connect a number

    In Integrasi › Kanal chat (Integrations › Chat channels), connect your business WhatsApp number by scanning a QR code or using an 8-character code.

  2. Day 2

    Invite your team

    Invite each admin by email in Tim & Peran (Team & Roles).

  3. Day 3

    Set access rights

    Choose the Admin or Staff role, and decide who can reply to chats and quotes.

  4. Day 4

    Assign chats

    Make sure every chat has an owner, then have admins work from the Tugas saya (My tasks) tab.

  5. Day 5

    Shift handovers

    Before a shift ends, write an internal note and transfer any unfinished chats.

  6. Day 6

    Watch number health

    Check the number's health score on the Integrasi (Integrations) page every day during the first week.

  7. Day 7

    Assign chats automatically Pro

    Turn on round-robin or least-busy assignment for admins on duty.

  8. After that

    Move on to the next problem

    Keep the habits that work, then pick another problem you still feel.

    Business check-up

Before vs after

What changes

Before With Conex Bisnis
The phone is passed around.Every admin replies from the same inbox.
One login for everyone.Every admin has an account and a role.
Verbal handovers.Chat transfers and internal notes.
Chats assigned by hand.Automatic chat assignment (Pro).

Free vs Pro

Features for this problem by plan

Good to know

  • Mass sendingBroadcasts over a QR-linked WhatsApp number go out gradually, with pauses and a daily limit, to keep the number safe. For high volumes, the official WhatsApp API is coming soon.
  • ChannelsOfficial WhatsApp API, Instagram DM, and Messenger are coming soon. For now, WhatsApp connects by scanning a QR code.

FAQ

Questions about this problem

Do I have to change my WhatsApp number?

No. The number your customers already know is connected by scanning a QR code.

Can I still use the business phone?

Yes. The connection uses WhatsApp's linked devices feature, so the WhatsApp app on the phone keeps working.

How many numbers can I connect?

Up to 2 numbers on the Free plan, and more on Pro.

Fix this problem starting today

Register for free with your WhatsApp number, then follow the 7-day plan above.