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AI credits

Use AI with peace of mind, with costs under control

Every AI feature in Conex Bisnis draws from one balance called AI credits. You can see where credits are spent, cap each bot's usage, and choose what happens when credits run out.

List your business for free See pricing
Plan
FreePro
In the dashboard
AI credits
The Conex Bisnis AI bot page with knowledge and a test panel
Sample screen with illustrative data.

What it is

AI credits

Like prepaid credit for all your AI features. One balance makes it easy to track and control AI costs.

Who it's for

  • Owners who want a bot answering 24/7 with no surprise costs.
  • Support teams using AI Suggestions and Reply with AI every day.
  • Businesses running several bots on different channels.

What you get

AI credits in Conex Bisnis

One balance

Bot replies, AI Suggestions, Reply with AI, Polish text, reading knowledge documents, and Bos AI evaluations.

Monthly credits

Your plan's monthly allowance is used first and refreshes on the 1st of each month.

Usage & history

See usage by feature, bot, and channel, plus the last 60 days of history.

Limits per bot

Cap each bot's daily credits so one bot can't drain the balance.

Low-balance alerts

Set a balance threshold, and an alert appears in the dashboard when your balance drops below it.

Free testing

Trying out a bot in the Uji coba (Test) panel doesn't use credits.

Good to know

  • Top-upsCredit top-ups via online payment are coming soon. In the meantime, contact the Conex team.
  • QuotaEach plan's monthly credit allowance is shown in the Paket & Kuota (Plans & Quotas) menu.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Open Kredit AI (AI credits)

    The Ringkasan (Overview) tab shows your remaining monthly credits, top-up credits, and refresh date.

  2. 2

    Check usage

    The Pemakaian (Usage) and Riwayat (History) tabs break down credits by feature, bot, channel, and team member.

  3. 3

    Set bot limits

    In the Pengaturan (Settings) tab, set a daily credit limit for each bot.

  4. 4

    Set alerts

    Set a low-balance threshold so you're notified before credits run out.

  5. 5

    Decide what happens when credits run out

    Choose to hand chats over to staff or pause the bot.

Key settings

Alert threshold
Between 10 and 50,000 credits.
Daily limit per bot
A bot stops using credits once its daily limit is reached.
When credits run out
Hand over to staff or pause the bot.
Top-up permission
Owner only, or allow Admins.

Limits & rules

Usage order
Monthly credits are used first, then top-up credits.
Monthly reset
Unused monthly credits expire on the 1st of each month.
Top-ups
Online payment for top-ups is coming soon.

Use cases

Used across many businesses

Online stores

The WhatsApp bot gets a daily limit so a surge of chats during a promo doesn't eat up credits meant for other bots.

Online store solution

Clinics

When credits run out, chats are automatically handed to staff so patients are still looked after.

Clinic & healthcare solutions

Integration with other features

Works together with other features

AI bot & knowledgeEvery AI bot answer uses credits; testing in the Uji coba (Test) panel is free.AI Suggestions & Reply with AIAI Suggestions and Reply with AI draw from the same balance.Bos AIBos AI's nightly evaluations use credits from the same balance.Auto-replies & business hoursKeyword replies don't use credits, a handy way to save.

Problems it solves

This feature helps when…

Customers keep asking the same things

Prices, location, and how to order are asked again and again, then answered by hand one by one.

See how to fix it

Chats pile up & replies are slow

Customers wait a long time because chats come in faster than you can reply.

See how to fix it

FAQ

Questions about AI credits

Which features use AI credits?

AI bot replies, AI Suggestions, Reply with AI, Rapikan teks (Polish text), reading documents for bot knowledge, and Bos AI evaluations. Each feature's rate is shown in the Kredit AI (AI credits) menu.

How many credits does one bot reply use?

One AI bot reply uses 1 credit at the default rate. Keyword replies and out-of-hours messages don't use credits.

Do unused monthly credits roll over to the next month?

No. Monthly credits refresh on the 1st of each month and any remainder expires. Top-up credits are used after monthly credits run out and are valid for a set period.

What happens when credits run out?

Whatever you chose in the Pengaturan (Settings) tab: chats are handed over to staff, or the bot is paused until your balance is topped up.

Who can top up credits?

The owner. The owner can also allow Admins to top up.

Does the Free plan get AI credits?

Yes, the Free plan gets a monthly credit allowance for the AI bot. The Pro plan gets a bigger allowance.

How are balance alerts sent?

As notifications in the dashboard and a balance indicator that changes color. Alerts via WhatsApp are coming later.

Related

Related features & solutions

FreePro

AI bot & knowledge

How the bot answers: rule order, knowledge, testing, learning.

Learn more Free

AI Suggestions & Reply with AI

Reply drafts, reply with AI, and text polishing for staff.

Learn more Pro

Bos AI

AI manager: reviews the bot & staff, daily targets, escalations, Ask the Boss.

Learn more Needs

24/7 auto-replies with AI

AI bot powered by your business knowledge, handing over to staff when unsure.

See solution

Try Conex Bisnis for free

Register with your WhatsApp number, fill in your profile, and start receiving chats today.

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