Telegram channel
Telegram customers, served by the same team
Many communities and customers prefer Telegram. Create a Telegram bot for your business, paste in its token, and private chats with that bot land in the same inbox as WhatsApp and Conex.
Illustration with sample data
Real challenges
What often happens without a system
One more app to keep an eye on
Your team has to open Telegram separately from other channels.
Personal accounts used for business
Admins reply from their personal Telegram accounts.
Separate histories
The same customer on Telegram and WhatsApp is treated as two different people.
Before vs after
What changes with Conex Bisnis
Solutions
Mapped to Conex features
Token from BotFather
Create a bot in Telegram, then paste its token in Integrasi (Integrations).
IntegrationsShared inbox
Telegram, WhatsApp, Live Chat, and Conex on one screen.
OmnichannelAI bot
The bot answers Telegram chats from your business knowledge.
Answered by AIUnified contacts
Telegram contacts are saved alongside contacts from other channels.
Team, contacts & broadcastsChat assignment
Telegram chats are also assigned to your team based on your rules (Pro).
Customer serviceLabels & notes
Labels, statuses, and internal notes work just like on other channels.
OmnichannelSample flow
From the first chat to completion
Illustrated flow with sample data.
- 1
Create a bot in Telegram with BotFather
- 2
Paste the token in Integrasi › Kanal chat (Integrations › Chat channels)
- 3
Private chats with the bot land in the inbox
- 4
Your team and the AI bot reply
Quote request draft
Illustration with sample data
Get started in 15 minutes
Setup checklist
Real steps in the business.conex.chat dashboard.
- Register at business.conex.chat with your WhatsApp number, choose your business category, then fill in the name, address, and map pin.
- Pro paste the bot token from BotFather in Integrasi › Kanal chat › Telegram (Integrations › Chat channels › Telegram).
- Open Automisasi (Automation), fill in the bot's knowledge, try it in the test panel, then turn the bot on.
- Invite staff in the Tim & Peran (Team & Roles) menu, then share the invite link via WhatsApp.
- Create labels like "New customer", "VIP", or "Complaint" to keep your inbox organized.
- Share your Telegram bot link on social media and your website.
Features by plan
What you get on Free and Pro
No quota numbers here; each plan's quota is shown in the Paket & Kuota (Plans & Quotas) menu.
Free No time limit
Pro Everything in Free, plus
Pro Rp149.000/month or Rp1.490.000/year. Compare plans
Good to know
- TelegramOnly private chats with the bot come in. Messages in Telegram groups aren't processed.
FAQ
Telegram FAQ
Is Telegram available on the Free plan?
No. Telegram is available on the Pro plan.
Do Telegram group chats come in too?
No. Only private chats with your business bot come into the inbox.
How do I get a token?
Open BotFather in Telegram, create a new bot, then copy the token it gives you into the Integrasi (Integrations) menu.
Related solutions
See it from another angle
Just scan a QR code, free for up to 2 numbers. Official API coming soon.
See solution ChannelsWebsite Live Chat
Chat widget on your website with one line of code (Pro).
See solution IndustriesEducation & courses
Organized chats with prospective students, an AI bot that answers fees & schedules, and an enrollment pipeline.
See solution TeamsCustomer service
Shared inbox, chat assignment, notes, and AI Suggestions.
See solutionTry Conex Bisnis for Telegram
Register for free with your WhatsApp number, then follow the checklist above. Upgrade to Pro anytime.
