Business problems
Double-booked schedules, customers and staff both frustrated
Schedules kept by hand pile up easily: two customers at the same time, or a room booked twice. Add sudden cancellations with no rules, and both sides lose out.
Common causes
- Schedules are written in a notebook or group chat.
- No capacity limit per slot.
- The cancellation policy isn't explained up front.
The impact
- Customers wait a long time or get turned away on arrival.
- Staff workload is uneven.
- Slots freed by last-minute cancellations go unfilled.
Common mistakes
What often makes this problem come back
Keeping schedules in two places
A notebook and a chat will disagree sooner or later. Make Pesanan & Booking (Orders & Bookings) your single source of truth.
Capacity not set
Without a per-slot limit, the system can't turn away overbookings. Set capacity, staff, or number of units for every service.
Cancellation policy shared too late
Rules mentioned only after a customer cancels feel unfair. Make sure the policy is visible before customers book.
How to solve it
Fix it step by step in Conex Bisnis
Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.
- 1
In Fitur Bisnis (Business features), turn on the booking type that fits: service booking, appointments & staff, room reservations, or unit rentals.
- 2
Set up services in Produk & Jasa (Products & Services): duration, capacity per slot, staff, or number of units.
- 3
Set your opening hours and closed dates in Profil Bisnis (Business profile).
- 4
Choose your cancellation and rescheduling policy in Profil Bisnis › Ubah jadwal & batal (Business profile › Reschedule & cancellation).
- 5
Process bookings and reschedule requests from the Pesanan & Booking (Orders & Bookings) menu.
7-day plan
One small step every day
One step a day so it's easy to roll out with your team. Day one can start on the Free plan.
- Day 1
Choose a booking type
In Fitur Bisnis (Business features), turn on the booking type that matches how your business works.
- Day 2
Set up services
In Produk & Jasa (Products & Services), enter the duration, capacity per slot, staff, or number of units for each service.
- Day 3
Complete your opening hours
In Profil Bisnis › Jam buka (Business profile › Opening hours), enter daily hours and special holidays.
- Day 4
Set your policy
Choose a Fleksibel (Flexible), Sedang (Moderate), or Ketat (Strict) policy in Profil Bisnis › Ubah jadwal & batal (Business profile › Reschedule & cancellation).
- Day 5
Let customers choose for themselves
Share your business profile link in chat so customers can pick an open slot in the Conex app.
- Day 6
Process requests
Accept or decline reschedule requests from Pesanan & Booking (Orders & Bookings).
- Day 7
Review cancellations
Open the Laporan (Reports) tab in Pesanan & Booking (Orders & Bookings) to see cancellation reasons, then adjust your policy if needed.
- After that
Move on to the next problem
Keep the habits that work, then pick another problem you still feel.
Business check-up
Features used
Learn about the feature
Bookings & reservations
Service schedules, staff appointments, room reservations, unit rentals.
Learn more FreePolicies & rescheduling
Cancellation presets and rescheduling rules shown before ordering.
Learn more FreeCatalog & ordering options
Products, services, variants, and promos with ordering options that fit your business type.
Learn moreBefore vs after
What changes
Free vs Pro
Features for this problem by plan
Free No time limit
Pro Everything in Free, plus
Good to know
- PaymentFor now, payment is made in person. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.
- Table reservationsThere's no dedicated table reservation feature yet. Reservations can be taken via chat, or through a chat form on the Pro plan.
FAQ
Questions about this problem
Which booking type suits me?
Service bookings for services with capacity, appointments for per-staff services, room reservations for lodging, and unit rentals for rental businesses.
Is booking available on the Free plan?
Yes. Every booking type is a Business feature available on the Free plan.
How can WhatsApp customers book?
Share your business profile link. Customers pick a time in the Conex app.
See also
Related solutions & problems
Bookings & appointments from chat
Service schedules, staff appointments, room reservations & unit rentals.
See solution IndustriesSalons & barbershops
Appointments with a choice of staff and open time slots.
See solution IndustriesClinics & healthcare
Appointments with a choice of practitioner & time, admin info handled by the bot.
See solutionOrders get lost in chats
Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.
See how to fix itFix this problem starting today
Register for free with your WhatsApp number, then follow the 7-day plan above.
