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Bookings & reservations

Four ways to book, pick the one that fits your business

Workshops use scheduled bookings with per-slot capacity, salons and clinics use appointments with staff selection, guesthouses use nightly room reservations, and rentals use daily unit rentals. Everything lands in the Pesanan & Booking (Orders & Bookings) menu.

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Plan
Free
In the dashboard
Fitur Bisnis (Business features) · Pesanan & Booking (Orders & Bookings)

What it is

Bookings & reservations

Booking & reservations are four ways customers book a time or date: service time slots, appointments with staff, rooms by the night, and rental units by the day. All are recorded as scheduled orders in the same dashboard.

Who it's for

  • Workshops, home services, and laundries that work in time slots
  • Salons, barbershops, and clinics where customers choose their stylist or practitioner
  • Guesthouses with several room types
  • Vehicle rentals with a driver option

What you get

Booking & reservations in Conex Bisnis

Service booking

Slots with capacity, ideal for workshops, home services, and classes.

Appointments & staff

Timed services with a choice of staff and available times.

Room reservations

Check-in, check-out, number of guests, and a room calendar.

Unit rentals

Units by the day with pickup and return dates, plus a driver option.

Closed dates

Full or closed dates can't be selected.

Per branch

Customers choose a branch first.

Good to know

  • Table reservationsThere's no dedicated restaurant table reservation feature yet.
  • DPOnline deposits will arrive with online payments, coming soon.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Turn on a booking type

    In the Fitur Bisnis (Business features) menu, turn on Booking jadwal jasa (Service booking), Janji temu & staf (Appointments & staff), Reservasi kamar (Room reservations), or Penyewaan unit (Unit rentals).

  2. 2

    Set up services

    In Produk & Jasa (Products & Services), create services with their duration, or set them to "Dipesan per malam" (Booked per night) or "Disewa per hari" (Rented per day), with the number of rooms or units, minimum and maximum nights or days, and check-in or pickup time.

  3. 3

    Set slot capacity

    In Pesanan & Booking › Booking › Kapasitas slot (Orders & Bookings › Booking › Slot capacity), set the number of bookings per slot for the business, a branch, or a specific service, along with the slot length.

  4. 4

    Keep track of the schedule

    Open Jadwal staf (Staff schedule) for daily appointments, or Kalender (Calendar) for rooms and units, complete with remaining availability and closed dates.

  5. 5

    Process bookings

    Confirm incoming bookings, change staff if needed, and respond to reschedule requests. Each step is logged as a message in the order chat.

Key settings

Slot capacity & length
The default capacity of 0 means unlimited, and the default slot length is 60 minutes. Both can differ per branch, and capacity can also be set per service.
Staff per service
Customers pick a specific staff member or "Siapa saja" (Anyone). Staff who don't provide that service aren't offered.
Rooms, units & drivers
Number of rooms or units per type, maximum guests per room, and drivers: none, optional, or required, with a daily rate.
Close dates
Close specific dates on the calendar, for example for maintenance or renovation.
Policies
The business's default reschedule and cancellation policy, or a custom one per service.

Limits & rules

No double bookings
The last slot, room, or unit can't be booked twice, even if two customers book at the same moment.
Reservations require dates
Rooms and rental units can't be added to the cart; customers must choose dates.
Opening hours
The new time in a reschedule request must fall within the location's opening hours. Businesses without set hours are treated as open 08:00–20:00.
Rescheduling reservations
Room reservations and rentals can only be rescheduled if the business policy allows it.
Table reservations
There's no dedicated restaurant table reservation feature yet.

Use cases

Used across many businesses

Workshops

Two service lifts mean a capacity of 2 per slot. A third booking at the same time shows as "Penuh" (Full) in the customer's time picker.

Auto repair & automotive solution

Salons & beauty

Customers choose a service and their favorite stylist. The staff schedule shows appointments by the hour, including buffers between services.

Salon & barbershop solutions

Vehicle rental

Cars are rented by the day with pickup and return dates, customers choose with or without a driver, and units in for servicing are closed on the calendar.

Car rental solutions

Integration with other features

Works together with other features

Policies & reschedulingPolicies appear before customers order and govern rescheduling and cancellations.Multi-branchCustomers choose a location, and slot capacity can differ per branch.Ordering & service optionsServices can be performed at your premises or as a visit to the customer's address.Digital warrantyThe warranty period for each service is recorded on the booking's order line.

Problems it solves

This feature helps when…

Double-booked appointments

Two customers book the same slot or the same staff member at the same time.

See how to fix it

Orders get lost in chats

Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.

See how to fix it

FAQ

Questions about booking & reservations

Can I use more than one booking type?

Yes. Each booking type is a separate Business feature, and you can turn them on together.

How do I prevent double bookings?

Set a capacity per slot. When a slot is full, customers see a "Penuh" (Full) label and can't pick that time.

Can customers choose a staff member?

Yes, with Appointments & staff. Customers pick a specific staff member or "Siapa saja" (Anyone), and you can change the staff member from the order details.

What about rooms or units under repair?

Close those dates on the calendar so they can't be booked.

Is booking only for Conex app customers?

The booking page is used by customers in the Conex app. For WhatsApp customers, share your business profile link.

Can I ask for a deposit?

Online deposits will arrive with online payments, coming soon. For now, payment is made on site.

Is booking a paid feature?

No. All booking types are available on the Free plan.

Related

Related features & solutions

Free

Policies & rescheduling

Cancellation presets and rescheduling rules shown before ordering.

Learn more Free

Catalog & ordering options

Products, services, variants, and promos with ordering options that fit your business type.

Learn more Free

Orders & couriers

Orders and bookings in one list, plus your own trackable couriers.

Learn more Needs

Bookings & appointments from chat

Service schedules, staff appointments, room reservations & unit rentals.

See solution

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Register with your WhatsApp number, fill in your profile, and start receiving chats today.

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