Auto-replies
Customers get answers, even when you're closed
The bot works in order: greeting, menu, forms, conversation flows, keyword replies, then AI answers from your business knowledge. When it's unsure, the chat goes to staff. Unanswered questions are collected for you to teach it.
Quote request draft
Illustration with sample data
Real challenges
What often happens without a system
Late-night chats go unanswered
Customers ask outside business hours and leave before morning.
The same questions
Prices, opening hours, and location eat up your team's time.
Rigid bots frustrate customers
Number-menu bots often make customers give up.
Before vs after
What changes with Conex Bisnis
Solutions
Mapped to Conex features
Business knowledge
FAQs, business info, and your catalog become the bot's source of answers.
Answered by AIKeyword replies
Fixed answers for specific keywords, with no credits used.
Answered by AIBot working hours
The bot is active outside business hours, or all day.
Answered by AIForms & flows
Collect details and guide customers step by step (Pro).
Answered by AIAI Suggestions for staff
When staff reply, AI prepares a draft that's ready to send.
Answered by AIBos AI teaches the bot
Your staff's best answers are suggested as lessons for the bot (Pro).
Answered by AISample flow
From the first chat to completion
Illustrated flow with sample data.
- 1
A customer asks on any channel
- 2
The bot answers from your business knowledge
- 3
When unsure, the chat is handed to staff
- 4
New questions are taught so they're answered next time
Illustration with sample data
Get started in 15 minutes
Setup checklist
Real steps in the business.conex.chat dashboard.
- Register at business.conex.chat with your WhatsApp number, choose your business category, then fill in the name, address, and map pin.
- Open Integrasi › Kanal chat (Integrations › Chat channels), choose WhatsApp, then scan the QR code from your phone or enter the 8-letter code.
- Open Automisasi (Automation), fill in the bot's knowledge, try it in the test panel, then turn the bot on.
- Set opening hours for each day, including holidays, in Profil Bisnis (Business profile).
- Test the bot in the test panel with your 5 most frequently asked questions.
- Pro turn on Bos AI in the Bos AI menu with the "Saya setujui dulu" (I approve first) mode.
Features by plan
What you get on Free and Pro
No quota numbers here; each plan's quota is shown in the Paket & Kuota (Plans & Quotas) menu.
Free No time limit
Pro Everything in Free, plus
Pro Rp149.000/month or Rp1.490.000/year. Compare plans
Good to know
- AI creditsAI replies use AI credits. When credits run out, the bot stops and chats are passed to staff. Top-ups are requested from the dashboard.
- ChannelsOfficial WhatsApp API, Instagram DM, and Messenger are coming soon. For now, WhatsApp connects by scanning a QR code.
FAQ
24/7 AI auto-replies FAQ
Is the AI bot available on the Free plan?
Yes, with monthly AI credits. Conversation flows, chat forms, and Bos AI are on the Pro plan.
Which channels can the bot answer on?
On Conex Chat and WhatsApp via QR scan on every plan, plus Telegram and website Live Chat on the Pro plan.
What if the bot doesn't know the answer?
The bot hands the chat over to staff. Those questions are collected so you can teach the bot.
Related solutions
See it from another angle
Customer service
Shared inbox, chat assignment, notes, and AI Suggestions.
See solution ChannelsJust scan a QR code, free for up to 2 numbers. Official API coming soon.
See solution IndustriesHotels & lodging
Nightly room reservations with an availability calendar.
See solution Business sizeSolo business
Run it yourself: Free plan, WhatsApp via QR scan, AI bot, from your phone.
See solutionTry Conex Bisnis for 24/7 AI auto-replies
Register for free with your WhatsApp number, then follow the checklist above. Upgrade to Pro anytime.