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List your business

Inbox

An inbox that's tidy every day

Every chat has a status, labels, and an owner. Internal notes keep context out of the customer's sight, quick replies speed up standard answers, and follow-up reminders make sure no prospect is forgotten.

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Plan
Free
In the dashboard
Chat (inbox)
Conex Bisnis inbox with labels, statuses, and the customer profile panel
Sample screen with illustrative data.

What it is

Labels, notes & reminders

A set of everyday tools in the Chat menu that keep every conversation clear: who owns it, how far along it is, and when the customer needs to hear from you again.

Who it's for

  • Admins or CS agents who reply to dozens of chats every day
  • Business owners who don't want important chats to get buried
  • Small teams taking turns on a single inbox
  • Sales reps who need to keep their promise to follow up with prospects

What you get

Labels, notes & reminders in Conex Bisnis

Labels

Tag chats as Pelanggan baru (New customer), VIP, Komplain (Complaint), or your own labels, then filter your inbox by label.

Chat status

Open, Pending, and Resolved, with a "Longest waiting" sort so the chats that have waited longest get answered first.

Internal notes

Notes inside the conversation for teammates, never visible to the customer.

Quick replies

Type "/" in the reply box to pick a saved answer.

Follow-up reminders

Set a reminder from inside the chat, and a notification pops up when it's due.

Chat transfer

Hand a chat over to a teammate or another team, history included.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Filter your inbox

    In the Chat menu, filter by channel, staff, or label, then show only chats that are unanswered, yours, have reminders, or are resolved.

  2. 2

    Change the conversation status

    Choose Open, Pending, or Resolved. After you reply, Open changes to Pending, and goes back to Open when the customer replies.

  3. 3

    Add a label

    Pick a label from the profile panel next to the chat, or create a new one with its own color.

  4. 4

    Leave an internal note

    Switch the reply box to note mode to write a message for teammates, such as an order size or a price you promised.

  5. 5

    Use a quick reply

    Type "/" followed by a shortcut, pick one with the up or down arrows, then press Enter.

  6. 6

    Set reminders

    Enter a date, time, and short note. When it's due, a notification appears on the chat owner's dashboard.

Key settings

Label list
Label names and colors are shared between the inbox and the Kontak (Contacts) menu.
Quick replies
Each reply has a shortcut (lowercase letters, numbers, - or _) and text you can edit anytime.
Chat list order
Sort by newest chat, unread, or longest waiting.
Chat owner
Assign a chat to yourself, a teammate, or a team from the menu in each conversation.

Limits & rules

Labels
Up to 100 labels per business, with names of 1–30 characters. System labels can't be deleted.
Quick replies
Up to 100 quick replies per business, 1–1,000 characters each. Who can create and edit them: the owner, admins, and staff with permission to manage chats.
Reminders
Reminder notes of up to 200 characters. If the chat has no owner yet, the notification goes to the person who set the reminder.
Change the sending number
Chats can only be moved to a number or channel of the same type, for example from one of the business's WhatsApp numbers to another.
Visibility
Staff with the Agent role only see chats assigned to them; Supervisors also see their team's chats.

Customer profile beside the chat

The profile panel shows the customer's identity, labels, custom fields, deals, and conversations on other channels. One contact can be linked to several channels at once.

Use cases

Used across many businesses

Workshops

A "Menunggu sparepart" (Waiting for parts) label and a reminder three days out to update the customer when the part arrives, with an internal note on the vehicle type and the issue.

Auto repair & automotive solution

Online stores

Quick replies "/ongkir", "/ukuran", and "/retur" (shipping, sizes, returns) for everyday questions, plus a "Siap kirim" (Ready to ship) label so the warehouse team knows which chats to process.

Online store solution

Clinics

Pending status for patients who haven't picked a slot yet, and a reminder the day before their check-up. Sensitive medical data stays out of the notes.

Clinic & healthcare solutions

Integration with other features

Works together with other features

Contacts & segmentsThe same labels are used in the Kontak (Contacts) menu, so labeled customers can be grouped into segments.Chat assignment & teamsAuto-assigned chats get an owner right away, so reminders reach the right person.Opt-in broadcastsAdding certain labels can trigger an automatic follow-up in Broadcast (Pro).Bos AIBos AI flags chats without an owner and chats that have been waiting too long (Pro).

Problems it solves

This feature helps when…

Forgetting to follow up with prospects

Interested buyers never get contacted again.

See how to fix it

Chats pile up & replies are slow

Customers wait a long time because chats come in faster than you can reply.

See how to fix it

CS team sharing one phone

One WhatsApp number is passed around between several admins.

See how to fix it

Messy customer data

Contacts are scattered across phones, notebooks, and spreadsheets, with lots of duplicates.

See how to fix it

Complaints go unhandled

Complaints get mixed in with regular chats and are handled too late.

See how to fix it

Forgetting customers' service schedules

Customers only remember a service when something breaks, and the business has no way to remind them.

See how to fix it

FAQ

Labels, notes & reminders FAQ

Can customers see internal notes?

No. Internal notes are only visible to your team inside the conversation.

Are these tools available on the Free plan?

Yes. Labels, statuses, internal notes, quick replies, reminders, and chat transfers are available on every plan.

How are reminders sent?

As a dashboard notification, at the time you choose, to whoever owns the chat. If the chat isn't assigned yet, the notification goes to the person who set the reminder.

What does the Pending status mean?

You've replied and are waiting for the customer to respond. As soon as the customer replies, the chat goes back to Open.

Who can create quick replies?

The owner, admins, and staff with permission to manage chats. Every member who replies to chats can still use them.

How many labels can I create?

Up to 100 labels per business. Start with a few labels your team actually uses so the inbox stays easy to filter.

Can I reply from a different WhatsApp number?

Yes, as long as the destination number is the same type and connected to your business, for example both are WhatsApp numbers.

Related

Related features & solutions

Pro

Chat assignment & teams

Chats assigned automatically by rotation or by workload (Pro).

Learn more Free

Contacts & segments

One contact across many channels, segments, custom fields, duplicate merging, CSV.

Learn more FreePro

Omnichannel

Conex Chat, WhatsApp, Telegram & website Live Chat in one inbox.

Learn more Teams

Customer service

Shared inbox, chat assignment, notes, and AI Suggestions.

See solution

Try Conex Bisnis for free

Register with your WhatsApp number, fill in your profile, and start receiving chats today.

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