Business problems
Common problems, and how to fix them
Each page covers the symptoms, common causes, and impact, followed by step-by-step fixes using real menus in the Conex Bisnis dashboard.
Chats pile up & replies are slow
Customers wait a long time because chats come in faster than you can reply.
See how to fix itCustomers leave after business hours
Night-time questions get answered the next day, after the customer has already bought elsewhere.
See how to fix itOrders get lost in chats
Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.
See how to fix itForgetting to follow up with prospects
Interested buyers never get contacted again.
See how to fix itMessy customer data
Contacts are scattered across phones, notebooks, and spreadsheets, with lots of duplicates.
See how to fix itDouble-booked appointments
Two customers book the same slot or the same staff member at the same time.
See how to fix itCS team sharing one phone
One WhatsApp number is passed around between several admins.
See how to fix itNo visibility into team performance
The owner can't tell who is slow to reply or which deals are stuck.
See how to fix itPromos don't land or the number gets restricted
Promos go unread, or the number gets restricted for mass messaging.
See how to fix itHard to find on Google
People nearby don't know your business exists.
See how to fix itToo many branches to keep under control
Hours, stock, delivery fees, and staff differ at each branch and are hard to monitor.
See how to fix itDelivery fees & shipping are a hassle
Delivery fees are calculated by hand and customers keep asking where the courier is.
See how to fix itComplaints go unhandled
Complaints get mixed in with regular chats and are handled too late.
See how to fix itStock out of sync with the POS
Stock in the POS doesn't match what's said in the chat.
See how to fix itCustomers keep asking the same things
Prices, location, and how to order are asked again and again, then answered by hand one by one.
See how to fix itMessy price quotes
Prices are recalculated every time, quote formats vary, and negotiations are scattered across chats.
See how to fix itForgetting customers' service schedules
Customers only remember a service when something breaks, and the business has no way to remind them.
See how to fix itWhatsApp number keeps disconnecting
The WhatsApp connection drops or the number gets restricted, and customer chats don't come in.
See how to fix itNew admins take long to learn
New admins take a long time to learn the products, store rules, and how to reply to customers.
See how to fix itBusy chats, unclear sales
Lots of chats come in, but it's unclear which turn into sales and which go nowhere.
See how to fix itPast customers don't come back
Customers buy once and then disappear, and no one invites them back.
See how to fix itWholesale orders are slow to process
Wholesale and B2B requests get lost, special prices are calculated by hand, and follow-ups are slow.
See how to fix itBad reviews with no follow-up
Low-star reviews go unanswered, and the same issues keep happening.
See how to fix itCopying data into the POS by hand
Orders and products are retyped between chat, the POS, and spreadsheets.
See how to fix itProblems vs needs
- Business problemsDiagnosis and fixes: from the symptoms you notice to the menu you need to open.
- Solutions by needWhat Conex Bisnis can do for specific needs. See solutions by need
FAQ
Questions about business problems
How is Business problems different from Solutions by need?
Business problems is a diagnosis: symptoms, causes, impact, and step-by-step fixes in the dashboard. Solutions by need explains what Conex Bisnis can do for specific needs.
My problem isn't on the list. What now?
Use the solution finder on the Solutions page, or contact the Conex team through the Bantuan (Help) menu in the dashboard.
Fix one problem first
Pick the problem that hurts most, follow the steps, then move on to the next one.
