Customer service team
A fast CS team, no fighting over one phone
Every agent replies from the same inbox, and the chats that have waited longest are visible right away. Quick replies and AI Suggestions speed up answers, while internal notes keep everyone coordinated without customers seeing them.
Illustration with sample data
Real challenges
What often happens without a system
One phone for many agents
Agents take turns holding the phone, and chats slip through at shift changes.
No idea who's been waiting longest
Customers who have waited a long time get buried under new chats.
Answers typed over and over
The same answers get typed dozens of times a day.
Before vs after
What changes with Conex Bisnis
Solutions
Mapped to Conex features
Mine, Unread & Follow-up tabs
Each agent focuses on their own chats, with Open, Pending, and Resolved statuses.
OmnichannelAutomatic chat assignment
Round-robin, least busy, or a manual queue. Agents who are offline or at capacity are skipped (Pro).
OmnichannelQuick replies & AI Suggestions
Type "/" for quick replies, or have AI prepare a draft from your business knowledge.
Answered by AIInternal notes & labels
Discuss with teammates right in the chat and tag chats as Complaint, VIP, or New customer.
OmnichannelChat transfer
Hand a chat over to a teammate or another team without losing its history.
OmnichannelCustomer profile
Labels, custom fields, deals, and conversations on other channels are shown next to the chat.
Team, contacts & broadcastsSample flow
From the first chat to completion
Illustrated flow with sample data.
- 1
A new chat comes in from any channel
- 2
The chat is assigned to an active agent (Pro)
- 3
The agent replies with a quick reply or AI Suggestions
- 4
The chat is marked Resolved, or gets a follow-up reminder
- Choose the problem
- Story & photo evidence
- Resolution requested: exchange the item
- Business responds (max. 48 hours)
- Conex team reviews if there's no agreement
Illustration with sample data
Get started in 15 minutes
Setup checklist
Real steps in the business.conex.chat dashboard.
- Register at business.conex.chat with your WhatsApp number, choose your business category, then fill in the name, address, and map pin.
- Open Integrasi › Kanal chat (Integrations › Chat channels), choose WhatsApp, then scan the QR code from your phone or enter the 8-letter code.
- Invite staff in the Tim & Peran (Team & Roles) menu, then share the invite link via WhatsApp.
- Create labels like "New customer", "VIP", or "Complaint" to keep your inbox organized.
- Open Automisasi (Automation), fill in the bot's knowledge, try it in the test panel, then turn the bot on.
- Pro set how chats are assigned in Tim & Peran (Team & Roles): round-robin or least busy.
Features by plan
What you get on Free and Pro
No quota numbers here; each plan's quota is shown in the Paket & Kuota (Plans & Quotas) menu.
Free No time limit
Pro Everything in Free, plus
Pro Rp149.000/month or Rp1.490.000/year. Compare plans
Good to know
- ChannelsOfficial WhatsApp API, Instagram DM, and Messenger are coming soon. For now, WhatsApp connects by scanning a QR code.
- Mobile appThe Conex Bisnis Android app is coming soon to Google Play. Push notifications in the mobile app are on the way.
FAQ
Customer service FAQ
How are chats assigned to agents?
On the Pro plan, choose round-robin, least busy, or a manual queue. Agents who are offline, outside their working hours, or already at capacity are skipped.
Can agents see each other's chats?
It depends on their role's permissions. On the Pro plan, you can create custom roles and control who sees which chats.
Can customers see internal notes?
No. Internal notes are only visible to your team.
Related solutions
See it from another angle
Helpdesk & complaints
Chat statuses, Complaint label, order complaints, warranty claims.
See solution Needs24/7 auto-replies with AI
AI bot powered by your business knowledge, handing over to staff when unsure.
See solution Business sizeSmall business with a team
Staff & roles, chat assignment, pipeline, broadcasts, Bos AI.
See solution IndustriesClinics & healthcare
Appointments with a choice of practitioner & time, admin info handled by the bot.
See solutionTry Conex Bisnis for customer service
Register for free with your WhatsApp number, then follow the checklist above. Upgrade to Pro anytime.