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AI bot

A bot that answers from your own knowledge

Every message is checked in order: greeting, menu, forms, conversation flows, keyword replies, then AI answers from your business knowledge. If it's still unsure, the chat is handed to staff. You can test the bot first and teach it from questions it couldn't answer.

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Plan
FreePro
In the dashboard
Automisasi (Automation)
AI bot page with the Pengetahuan (Knowledge), Balasan Otomatis (Auto-replies), Alur Percakapan (Conversation flows), and Formulir Chat (Chat forms) tabs, and the test panel
Sample screen with illustrative data.

What it is

AI bot & knowledge

An automated assistant that answers customers on the channels you choose using the business knowledge you provide, and knows when to call in your staff.

Who it's for

  • Businesses that get asked about prices, opening hours, and location all the time
  • Owners who reply to chats themselves while serving customers in the store
  • Businesses that get lots of chats after hours
  • CS teams that want to focus on chats that need a human

What you get

AI bot & knowledge in Conex Bisnis

A clear order

Greeting, menu, forms, flows, keywords, AI answers, then handoff to staff.

Business knowledge

Basic info from your business profile, plus the FAQs and answers you write.

Test panel

Ask the bot questions like a customer before you turn it on. Testing doesn't use credits.

Unanswered questions

Questions the bot couldn't answer are collected. Teach it once, and similar questions get answered right away.

Choose which channels it covers

Conex Chat and WhatsApp on every plan, Telegram and Live Chat on Pro.

AI credits

AI answers use credits. When they run out, chats are passed to your staff.

Good to know

  • PlanThe Free plan includes an AI bot with monthly AI credits. Conversation flows, chat forms, and more bots are on Pro.
  • CreditsAI credit top-ups are requested from the dashboard and processed by the Conex team.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Create a bot

    In Automisasi (Automation), choose the bot's purpose: general CS, bookings or orders, sales & price questions, or promos. The purpose sets a default persona and tone.

  2. 2

    Add knowledge

    In the Pengetahuan (Knowledge) tab, add Q&As, free text, PDF, Word, or TXT documents, and website links. Your profile and catalog data go into Pengetahuan Umum (General knowledge) too.

  3. 3

    Choose channels & active hours

    Pick the channels it covers and when the bot answers: 24 hours, only outside opening hours, or at set times.

  4. 4

    Set up handoff to staff

    Choose the triggers: keywords like "admin" or "komplain" (complaint), a customer who sounds upset, the bot being unsure, or a customer asking for a person.

  5. 5

    Test it

    Ask the bot questions in the test panel like a real customer. Testing doesn't use credits.

  6. 6

    Turn it on & teach it

    Switch the bot on, then answer the questions it couldn't so it can handle similar ones on its own next time.

Key settings

Persona & tone
Friendly, formal, or casual; short, medium, or detailed answers; with or without emoji.
Guardrails
Stop the bot from promising discounts, quoting prices outside the catalog, discussing competitors, or asking for PINs, OTPs, and passwords. You can write extra rules yourself.
Pause after staff reply
The bot stays quiet for the time you choose after a staff member joins the reply, from no pause up to 24 hours.
Bot intelligence
Hemat (Economy), Seimbang (Balanced), or Pintar (Smart). Pintar (Smart) suits complex questions and uses more AI credits.
Memory & language
How many recent messages it remembers, and the reply language: always Indonesian or matching the customer's language.
Typing-like delay
Replies are sent with a short, human-like delay: fast, normal, or relaxed.

Limits & rules

Number of bots
The Free plan includes one bot; the Pro plan allows more.
One channel, one bot
Each channel is covered by one bot so customers never get two replies.
Channels
Conex Chat and WhatsApp can be covered on every plan. Telegram and website Live Chat are Pro only.
Knowledge documents
Files up to 10 MB; scanned (image-only) PDFs can't be read. Websites are read up to 6 pages when deep reading is selected. Reading documents and websites uses AI credits; text you type doesn't.
Out of credits
The bot stops answering with AI and chats are handed to staff. Auto-replies, flows, and forms keep running.

Use cases

Used across many businesses

Workshops

The booking bot asks for the vehicle type and the problem, quotes service prices from the catalog, then hands over to staff when the customer asks for a final price.

Auto repair & automotive solution

Courses

The CS bot answers questions about class schedules, fees, and enrollment requirements from a PDF brochure uploaded to its knowledge.

Education & course solutions

Online stores

The sales bot is only active outside opening hours, with guardrails against promising discounts or quoting prices outside the catalog.

Online store solution

Integration with other features

Works together with other features

Auto-replies & business hoursKeyword replies are checked first and don't use credits; AI answers the rest.Conversation flows & formsThe bot's flows and forms run before AI answers (Pro).AI creditsEvery AI answer uses the business's AI credits, while testing is free.Bos AIBos AI suggests new lessons for the bot based on how your staff answer (Pro).

Problems it solves

This feature helps when…

Customers leave after business hours

Night-time questions get answered the next day, after the customer has already bought elsewhere.

See how to fix it

Chats pile up & replies are slow

Customers wait a long time because chats come in faster than you can reply.

See how to fix it

Customers keep asking the same things

Prices, location, and how to order are asked again and again, then answered by hand one by one.

See how to fix it

New admins take long to learn

New admins take a long time to learn the products, store rules, and how to reply to customers.

See how to fix it

FAQ

AI bot & knowledge FAQ

Does the bot make up answers?

The bot answers from the knowledge you provide. When it isn't sure, it hands the chat to your staff.

What if AI isn't available?

The bot still runs greetings, menus, and keyword replies, then hands other questions to your staff.

How many bots can I create?

The Free plan includes one bot. The Pro plan lets you create more, for example a separate bot for each number.

When does the bot stop answering?

When a handoff trigger is met or a staff member joins the reply. Once a chat is handed off, the bot doesn't take over again until a new conversation starts, which is after 12 hours without messages.

What documents can I use as knowledge?

PDF, Word (.docx), and TXT files up to 10 MB, website links, and text you type yourself. Your business profile and catalog data are used too.

Does the bot know about price changes in the catalog right away?

Yes. Your catalog and business profile are part of Pengetahuan Umum (General knowledge) and are re-read regularly, so new prices are used without retyping them.

How many AI credits does each answer use?

Hemat (Economy) and Seimbang (Balanced) use 1 credit per answer, Pintar (Smart) uses 2. "Lengkap" (Detailed) answers use 1.5 times as much (rounded up), except on Hemat (Economy).

What name do customers see?

The bot's name is only visible to your team. Customers see your business name.

Related

Related features & solutions

Free

AI Suggestions & Reply with AI

Reply drafts, reply with AI, and text polishing for staff.

Learn more Free

Auto-replies & business hours

Keywords, greetings, and away messages outside business hours, with no AI credits used.

Learn more Pro

Conversation flows & forms

Guide customers step by step and collect details in the chat (Pro).

Learn more Needs

24/7 auto-replies with AI

AI bot powered by your business knowledge, handing over to staff when unsure.

See solution

Try Conex Bisnis for free

Register with your WhatsApp number, fill in your profile, and start receiving chats today.

List your business for free Feature catalog