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Orders & couriers

Orders in order, deliveries on track

All orders and bookings land in one list with clear stages. For deliveries, assign your store's couriers through the Conex Kurir app. Customers can see the courier's location and proof of delivery.

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In the dashboard
Pesanan & Booking (Orders & Bookings) · Kurir (Couriers)

What it is

Orders & couriers

Orders & couriers brings product orders, bookings, and deliveries together in the Pesanan & Booking (Orders & Bookings) and Kurir (Couriers) menus. Every order has clear stages, can be printed, and can be delivered by your store's couriers, tracked through Conex Kurir.

Who it's for

  • Stores that deliver themselves with their own couriers or regular drivers.
  • Businesses with lots of daily orders that need to be processed in bulk.
  • Laundries, caterers, and pickup-and-delivery services that need proof of delivery.
  • Owners who want to know which orders haven't been processed yet.

What you get

Orders & couriers in Conex Bisnis

Order stages

Awaiting confirmation, accepted, preparing, shipped or ready for pickup, then completed. Customers get an update at every stage.

Orders & bookings

Product orders, appointments, and reservations are all managed from one menu.

Your own store couriers

Invite drivers via WhatsApp. Drivers sign in to Conex Kurir with their WhatsApp number.

Tracking & proof of delivery

Customers see the courier's location and proof of delivery, and can then rate the courier.

Delivery fees by zone

Set delivery fees by zone, or offer in-store pickup.

Organized complaints

Customers file complaints from their order, and you respond clearly with everything on record.

Good to know

  • Shipping carriersThird-party shipping carriers aren't integrated yet. Deliveries use your store's own couriers, or customers pick up in store.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Track stages in Pesanan & Booking (Orders & Bookings)

    Stage chips with counts show which orders are awaiting confirmation, being prepared, or ready for pickup.

  2. 2

    Process one by one or in bulk

    Select several orders to accept, prepare, mark as ready, or complete together.

  3. 3

    Print documents

    Print receipts, shipping labels, pick lists, or a combined pick summary for several orders at once.

  4. 4

    Invite couriers in the Kurir (Couriers) menu

    Save the driver's details, then send an invite code or link. Drivers sign in to Conex Kurir with their own phone number.

  5. 5

    Assign & track

    Assign a courier to an order. The courier's details are sent to the customer's chat, and the customer can follow the courier's location until proof of delivery is uploaded.

Key settings

Delivery zones
Fees by radius from the branch or by city and district, plus a self-pickup option.
List filters
Filter orders by period, delivery method, payment status, and branch location.
CSV export
Export selected orders to open in Excel or Google Sheets.
Permissions by role
Processing orders, viewing reports, responding to complaints, and inviting couriers are set per role.

Limits & rules

Shipping carriers
Third-party shipping carriers and automatic tracking numbers aren't integrated yet. Deliveries use your store's own couriers, or customers pick up in store.
Customer privacy
Couriers never receive customers' phone numbers or emails, and shipping labels don't show the customer's phone number.
Complaints
Customers can open a complaint up to 7 days after an order is completed. Complaints that go unanswered for 48 hours are automatically escalated to the Conex team.
Who can invite couriers
By default, only the owner and admins. Courier links can be revoked at any time.
Cancellation
Confirmed orders can only be canceled with a written reason.

Feature details

Learn more in detail

Free

Reports & summaries

Daily summaries, chats per channel, order reports with CSV.

Learn more Free

Reviews & complaints

Reply to reviews, handle complaints within 48 hours, warranty claims.

Learn more Free

Multi-branch

Hours, products, delivery fees, and staff per branch within one business.

Learn more

Use cases

Used across many businesses

Laundry

Couriers pick up and drop off laundry, while customers follow the courier's location and receive proof of delivery.

Laundry solutions

Catering

Office lunch orders are printed as a pick summary, then each order is assigned to a different courier based on its delivery route.

Catering & food solutions

Retail shops

Customers near the store choose delivery with a radius-based fee, while those farther away choose self-pickup.

Shop & retail solution

Integration with other features

Works together with other features

All the way to checkoutOrders from the cart and accepted quotes go straight into the list.Reports & summariesOrder summaries are available in reports for roles with permission.Reviews & complaintsCustomers can leave a review or open a complaint from their order.Multi-branchOrders can be filtered by branch location.

Problems it solves

This feature helps when…

Delivery fees & shipping are a hassle

Delivery fees are calculated by hand and customers keep asking where the courier is.

See how to fix it

Orders get lost in chats

Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.

See how to fix it

Too many branches to keep under control

Hours, stock, delivery fees, and staff differ at each branch and are hard to monitor.

See how to fix it

FAQ

Orders & couriers FAQ

Do couriers need a special app?

Couriers just open Conex Kurir (kurir.conex.chat) on their phone and sign in with their phone number after accepting an invite from your store.

Can customers track the courier?

Yes. When an order is delivered by a Conex Kurir courier, customers see the courier's location and proof of delivery on their order page.

Can couriers see the customer's phone number?

No. Couriers only receive the delivery details they need. Customers' phone numbers and emails are never sent to the courier app.

Can I process many orders at once?

Yes. Select several orders in the list, then accept, prepare, mark as ready, or complete them together. Every order still follows the same stage rules.

What can I print?

Receipts, shipping labels, per-order pick lists, and a combined pick summary for several orders at once.

Can I export the order list?

Yes. Roles allowed to view reports can export selected orders to CSV to open in Excel or Google Sheets.

What happens if there's a complaint?

Customers file a complaint from the order page, and the business is notified to respond. Every response is recorded. Complaints that go unanswered for 48 hours are escalated to the Conex team.

Related

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Products, services, variants, and promos with ordering options that fit your business type.

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Operations

Orders & bookings in one list, your own couriers, stock, reports.

See solution

Try Conex Bisnis for free

Register with your WhatsApp number, fill in your profile, and start receiving chats today.

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