Laundry

Pickup and delivery, clear status for customers

Customers order a laundry service, choose pickup and delivery or drop-off, then track their laundry's status. You manage couriers and delivery fees per zone from one dashboard.

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Listed in the Conex app under the Rumah (Home) category. Business features start with a basic set that you can add to.

Laundry by the kilo
Laundry by the piece
Dry cleaning

BLBersih LaundryConex Chat · WhatsApp

Can you pick up my laundry on Jl. Setia Budi this afternoon?

AI botSure! Just order the by-the-kilo service and choose pickup and delivery. Our courier will come by this afternoon.

Your teamYour laundry has been weighed: 5 kg. Here's the quote with the final total.

OK, accepted.

Delivered tomorrow, 16:00Wash by the kilo, 5 kg · pay on delivery

Illustration with sample data

Real challenges

What often happens without a system

Customers keep asking about laundry status

"Is it done yet?" gets asked again and again, every day.

Messy pickup schedules

Pickup requests come in from many chats with no clear order.

Total only known after weighing

The final price for by-the-kilo laundry is only clear once it reaches the shop.

Before vs after

What changes with Conex Bisnis

Before With Conex Bisnis

Customers call to ask about the status.Customers see each stage of their order, from received to delivered.

Pickups are jotted down in phone notes.Deliveries are assigned to couriers via Conex Kurir, with delivery fees per zone.

The final total is sent as plain text.For by-the-kilo laundry, send a quote with the final total after weighing.

New customers don't come back.New-customer vouchers and recurring messages (Pro) help bring them back.

Solutions

Mapped to Conex features

Service catalog

Wash by the kilo, by the piece, and dry cleaning, with prices and variants.

Catalog & ordering options

Pickup and delivery couriers

Assign your own couriers via Conex Kurir and set delivery fees per zone.

Orders & couriers

Final-total quotes

For laundry that's weighed later, send a quote with the final total.

All the way to checkout

Order status

Customers get updates at every stage of their order.

Track orders

New-customer vouchers

Create vouchers that only work for new customers.

Catalog & ordering options

AI bot for prices & hours

Price per kilo, turnaround time, and opening hours are answered by the bot.

Answered by AI

From the customer's side

How customers find you and order

Your business shows up in the Conex app, where people search, ask, and order through chat.

Find a laundry nearby

Customers find laundries in the Rumah (Home) category and read their reviews.

Explore businesses & products

Recurring orders

Customers can make an order recurring and get reminded to order again.

Order & book

Track your laundry

Customers follow the status and the courier's location during delivery.

Track orders

Sample flow

From the first chat to completion

Illustrated flow with sample data.

1
The customer orders a service and chooses pickup and delivery
2
The courier picks up the laundry, which is then weighed
3
You send a final-total quote for the customer to accept
4
The laundry is delivered, and the customer tracks where it is

Order #CX-10242 items · Pay on siteShipped

Awaiting confirmation10.02
Accepted10.05
Being prepared10.20
Shipped · courier Budi10.41
Completed

The courier is on the way to your addressLocation updated from the Conex Kurir app

Illustration with sample data

Get started in 15 minutes

Setup checklist

Real steps in the business.conex.chat dashboard.

Register at business.conex.chat with your WhatsApp number, choose your business category, then fill in the name, address, and map pin.
Add products or services in the Produk & Jasa (Products & Services) menu, with photos, prices, and variants.
Make sure Order langsung & keranjang (Direct orders & cart) is on in Fitur Bisnis (Business features) so customers can check out.
Set up delivery zones and invite couriers in the Kurir (Couriers) menu.
Create a discount or voucher in the Diskon & Promo (Discounts & Promos) menu and choose who it targets.
Open Automisasi (Automation), fill in the bot's knowledge, try it in the test panel, then turn the bot on.

Features by plan

What you get on Free and Pro

No quota numbers here; each plan's quota is shown in the Paket & Kuota (Plans & Quotas) menu.

Free No time limit

Pro Everything in Free, plus

Opt-in broadcasts, follow-ups & recurring messages

Pro Rp149.000/month or Rp1.490.000/year. Compare plans

Good to know

PaymentFor now, payment is made in person. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.

FAQ

Laundry FAQ

What if the weight is only known after the laundry is weighed?

Send a quote with the final total once the laundry is weighed. When the customer accepts the quote, it becomes an order.

Which category should I choose when signing up?

Choose the Rumah (Home) category. Cart, courier, and promo features are ready to go and can be adjusted in Fitur Bisnis (Business features).

Can customers set up a regular subscription?

Customers can make their order recurring in the Conex app and get reminders to order again. On the Pro plan, you can also send recurring messages to contacts who have opted in.

See it from another angle

Needs

Try Conex Bisnis for your laundry

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