Business problems
Promos don't land, or your number gets restricted
Sending a promo to every number on your phone feels fast, but it's risky: many people won't read it, some will report it as spam, and your number may get restricted. Effective promos start with consent and the right audience.
Common causes
- Recipients never agreed to receive promos.
- Messages go out all at once with no pacing.
- Everyone gets the same message.
The impact
- Your business number risks being restricted.
- Customers feel bothered.
- Promo costs can't be measured.
Common mistakes
What often makes this problem come back
Sending to every number on your phone
Many numbers never agreed to receive promos. Only send to contacts who have given consent.
Choosing the fastest sending speed
Fast sends from a device-linked number are riskier. Choose the recommended speed, especially for newly connected numbers.
Not testing the message
A typo or broken link will reach every recipient. Send a test to your own number first.
Ignoring opt-out requests
Continuing to message people who've opted out raises the risk of being reported as spam. Honor unsubscribe requests.
How to solve it
Fix it step by step in Conex Bisnis
Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.
- 1
Pro Send "Minta persetujuan" (Request consent; reply YA) to contacts who haven't opted in, from the Broadcast menu.
- 2
Build segments in the Kontak (Contacts) menu, such as loyal customers or by city.
- 3
Pro Create a broadcast with the "Aman" (Safe) sending speed for newly connected numbers.
- 4
Keep an eye on the number's health score on the Integrasi (Integrations) page.
- 5
Round it out with Status for followers and targeted vouchers in Diskon & Promo (Discounts & Promos).
7-day plan
One small step every day
One step a day so it's easy to roll out with your team. Day one can start on the Free plan.
- Day 1
Clean up your list
In Kontak (Contacts), merge duplicate contacts and label customers who are still active.
- Day 2
Build segments
Create small, clear segments, such as regular customers or customers by city.
- Day 3
Promote without mass sending
Post promos on Status for your followers and create targeted vouchers in Diskon & Promo (Discounts & Promos).
- Day 4
Request consent Pro
From the Broadcast menu, send "Minta persetujuan" (Request consent) to contacts who haven't agreed to receive messages.
- Day 5
Test your message Pro
Write your broadcast with the customer's name in the message, then send a test to your own number.
- Day 6
Send in stages Pro
Schedule the broadcast at the recommended speed, only to contacts who have opted in.
- Day 7
Track results and your number Pro
Check the sent, read, and replied report, then check the number's health score on the Integrasi (Integrations) page.
- After that
Move on to the next problem
Keep the habits that work, then pick another problem you still feel.
Business check-up
Features used
Learn about the feature
Opt-in broadcasts
Opt-in, smart segments, scheduling, safe pacing, STOP, reports (Pro).
Learn more FreeContacts & segments
One contact across many channels, segments, custom fields, duplicate merging, CSV.
Learn more FreeBusiness Status
24-hour posts for followers, with action buttons and AI writing.
Learn more FreeVouchers, discounts & promos
Targeted vouchers, automatic discounts, and purchase promos.
Learn moreBefore vs after
What changes
Free vs Pro
Features for this problem by plan
Free No time limit
Pro Everything in Free, plus
Good to know
- Mass sendingBroadcasts over a QR-linked WhatsApp number go out gradually, with pauses and a daily limit, to keep the number safe. For high volumes, the official WhatsApp API is coming soon.
- AdsThere's no ads integration or campaign attribution yet.
FAQ
Questions about this problem
Do broadcasts guarantee my number won't be restricted?
Nothing can guarantee that. Opt-in broadcasts, send pacing, and number health monitoring help reduce the risk.
Is there a way to promote without broadcasts?
Yes. Status for followers and targeted vouchers are available on the Free plan.
When will the official WhatsApp API be available?
Coming soon to the Pro plan, for high-volume messaging with official templates.
See also
Related solutions & problems
Opt-in WhatsApp broadcasts & promos
Opt-in, smart segments, scheduling, safe pacing, and reports.
See solution TeamsMarketing
Opt-in broadcasts, smart segments, Status, targeted vouchers.
See solution ChannelsJust scan a QR code, free for up to 2 numbers. Official API coming soon.
See solutionForgetting to follow up with prospects
Interested buyers never get contacted again.
See how to fix itFix this problem starting today
Register for free with your WhatsApp number, then follow the 7-day plan above.
