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Answered by AI

Customers get fast answers, even when you're busy

The AI bot answers common questions from your business knowledge, such as prices, opening hours, address, and ordering options, on the channels it covers. When unsure, it hands the chat to staff. In the inbox, AI Suggestions drafts replies ready for you to send.

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Plan
FreePro
In the dashboard
Automisasi (Automation) · Bos AI · Kredit AI (AI credits)
The Conex Bisnis AI bot page with Knowledge, Auto-replies, Conversation flows, Chat forms tabs, and a test panel
Sample screen with illustrative data.

What it is

Answered by AI

AI-answered chat is a set of tools that keeps customer chats answered even when your team is busy: an AI bot covering the channels you choose, AI Suggestions drafting replies for staff, and Bos AI evaluating how the bot and team are doing.

Who it's for

  • Businesses with busy chats at night or outside business hours.
  • Owners who answer the same questions over and over every day.
  • Customer service teams that want ready-to-use reply drafts instead of typing from scratch.
  • Owners who want to know whether the bot and staff are serving customers well (Pro).

What you get

AI-answered chats in Conex Bisnis

Answers from your knowledge

The bot answers based on the business info, FAQs, and catalog you provide. If the answer isn't there, the bot doesn't make things up.

Keyword replies

Set fixed replies for keywords such as "location" or "opening hours". These replies don't use AI credits.

Handoff to a human

The bot hands the chat to staff when it isn't sure, when the customer asks, or according to rules you set.

Business hours

Choose when the bot is active, for example only outside business hours or when all staff are busy.

Test first

Ask the bot questions like a customer would in the test panel before going live. Testing doesn't use credits.

Learns from new questions

Questions the bot couldn't answer are collected. Teach it once, and similar questions are answered right away next time.

How AI credits work

AI replies use AI credits. Typically one bot reply or one AI Suggestion uses 1 credit. Every plan gets monthly credits. When credits run out, the bot stops and chats go to staff, so no chat is lost. Keyword replies keep running without credits.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Create a bot in Automisasi (Automation)

    Choose the bot's goal, such as customer service, bookings, sales, or promos. Its persona and starting rules are set up to match that goal.

  2. 2

    Add knowledge

    Add Q&As, free text, website URLs, or PDF, Word, and TXT documents. Your business profile and Produk & Jasa (Products & Services) also feed its answers.

  3. 3

    Test it like a customer

    Ask questions in the test panel and refine the answers. Testing doesn't use AI credits.

  4. 4

    Assign channels & set hours

    Choose which channels the bot covers and when it's active: always, only outside business hours, or at specific times.

  5. 5

    Set up handoff to staff

    Choose keywords that call staff right away, such as "admin" or "complaint", and the message sent when a chat is handed over.

  6. 6

    Monitor and teach

    Unanswered questions are collected for you to teach. On the Pro plan, Bos AI reviews the bot every night.

Key settings

Tone of voice
Friendly, formal, or casual tone; short, medium, or detailed answers; with or without emoji.
Answer limits
No self-granted discounts, only discussing catalog products, not talking about competitors, and avoiding sensitive topics, plus up to 20 rules of your own.
Automatic handoff
The bot hands over the chat when the customer seems upset, when the bot isn't confident, or when the customer asks to talk to a person.
Pause after staff reply
The bot pauses after staff join in, 60 minutes by default, so it doesn't interrupt the conversation.
Typing delay & language
Replies are sent with a human-like typing delay (fast, normal, or relaxed), in Indonesian or in the customer's language.
Intelligence mode
Choose economical, balanced, or smart, depending on what the bot needs.

Limits & rules

AI credits
AI bot answers, AI Suggestions, and Reply with AI use AI credits. When credits run out, chats are handed to staff, while auto-replies, flows, and forms keep running without credits.
Who can configure it
Creating and editing bots, knowledge, and automations requires Admin-level permission. Regular staff can only view.
Pro only
Conversation flows, chat forms, and Bos AI are only available on the Pro plan. The number of bots on the Free plan is limited.
Conversation sessions
Once a chat is handed to staff, the bot won't join in again for that session. A new session starts after 12 hours without messages.

Feature details

Learn more in detail

FreePro

AI bot & knowledge

How the bot answers: rule order, knowledge, testing, learning.

Learn more Free

AI Suggestions & Reply with AI

Reply drafts, reply with AI, and text polishing for staff.

Learn more Pro

Bos AI

AI manager: reviews the bot & staff, daily targets, escalations, Ask the Boss.

Learn more Free

Auto-replies & business hours

Keywords, greetings, and away messages outside business hours, with no AI credits used.

Learn more Pro

Conversation flows & forms

Guide customers step by step and collect details in the chat (Pro).

Learn more

Bos AI: an AI manager for your bots and team

On the Pro plan, Bos AI reads chats and sales every night, evaluates how the bots and team performed, suggests lessons for the bots, and flags missed follow-ups. Bos AI never replies to customers. Its suggestions only take effect after you approve them.

The Bos AI page in Conex Bisnis: decision-mode options and a list of the bots and teams it oversees
Sample screen with illustrative data.

Use cases

Used across many businesses

Clinics

The bot answers practice hours and how to register from the clinic's knowledge, then hands questions about symptoms to staff.

Clinic & healthcare solutions

Restaurants & cafés

Questions about the menu, opening hours, and location are answered by the bot at night, while the keyword "reservation" calls staff right away.

Restaurant & café solution

Vehicle rental

The bot explains rental terms and the units in the catalog, then passes renters who are ready to book to an admin.

Car rental solutions

Integration with other features

Works together with other features

OmnichannelOne bot can cover several channels at once, including Conex Chat and WhatsApp.Catalog & ordering optionsNames, prices, and descriptions in Produk & Jasa (Products & Services) feed the bot's answers.AI creditsCredit usage for each AI feature is recorded in the Kredit AI (AI credits) menu.Bos AIBos AI reviews the bot's answers and suggests new lessons for you to approve (Pro).

Problems it solves

This feature helps when…

Customers leave after business hours

Night-time questions get answered the next day, after the customer has already bought elsewhere.

See how to fix it

Chats pile up & replies are slow

Customers wait a long time because chats come in faster than you can reply.

See how to fix it

FAQ

Questions about the AI bot

Is the AI bot available on the Free plan?

Yes. The Free plan already includes the AI bot, AI Suggestions, and monthly AI credits. The Pro plan gives you more bots and credits, plus conversation flows, chat forms, and Bos AI.

Where does the bot get its answers?

From the knowledge you add: Q&As, text, websites, and PDF, Word, or TXT documents, plus your business profile and Produk & Jasa (Products & Services). If it can't find an answer, the bot hands the chat to staff.

Can the AI bot give wrong answers?

The bot answers from the knowledge you add and hands the chat to staff when it isn't sure. Test the bot in the test panel before going live, and teach it the questions it couldn't answer.

Will the bot interrupt while staff are replying?

No. Once staff join in, the bot pauses, for 60 minutes by default. Chats that have been handed to staff also won't be answered by the bot again in the same session.

Can the bot reply in the customer's language?

Yes. Choose Indonesian for all replies, or set the bot to follow the language the customer uses.

Can the bot give discounts on its own?

Not by default. The bot is not allowed to promise discounts and only discusses products in your catalog. You can change these limits in the bot settings.

What if my AI credits run out?

The bot stops replying and chats are passed to staff, so no chat is lost. Keyword replies keep working. To add credits, send a request from the dashboard.

Does Bos AI reply to customer chats?

No. Bos AI only reads, evaluates, and suggests. Replies to customers are still sent by the bot you configure or by your team.

Related

Related features & solutions

FreePro

Omnichannel

Conex Chat, WhatsApp, Telegram & website Live Chat in one inbox.

Learn more Free

All the way to checkout

Quotes, negotiation, cart, all the way to orders, all inside the chat.

Learn more FreePro

Team, contacts & broadcasts

Staff & roles, customer contacts, pipeline, and opt-in broadcasts.

Learn more Needs

24/7 auto-replies with AI

AI bot powered by your business knowledge, handing over to staff when unsure.

See solution

Try Conex Bisnis for free

Register with your WhatsApp number, fill in your profile, and start receiving chats today.

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