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Business problems

Delivery fees worked out by hand, customers keep asking about the courier

Every delivery order raises two questions: how much is delivery, and where's the courier now? Set delivery fees once, then let customers see the courier's location themselves.

See the fix 7-day plan
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Common causes

  • Delivery rates aren't set by zone.
  • Couriers don't use an app linked to orders.
  • Customers have no access to delivery status.

The impact

  • Admin time goes into answering delivery status questions.
  • Disputes when goods are claimed not to have arrived.
  • Delivery fee mistakes cost the business money.

Common mistakes

What often makes this problem come back

Setting delivery fees per order

Fees that keep changing make customers hesitate and keep admins busy calculating. Set zones and rates once in the Kurir (Couriers) menu.

Courier jobs via personal messages

Jobs that aren't linked to an order can't be tracked. Assign couriers from the order page.

COD deposits not recorded

Cash carried by couriers easily comes up short. Receive deposits through the Setoran COD (COD deposits) tab so orders are recorded as paid.

How to solve it

Fix it step by step in Conex Bisnis

Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.

  1. 1

    In the Kurir (Couriers) menu, set delivery zones and fees, or offer pickup.

  2. 2

    Invite couriers via WhatsApp. They sign in to Conex Kurir (kurir.conex.chat) with their phone number.

  3. 3

    Assign a courier from the Pesanan & Booking (Orders & Bookings) menu when an order is ready to ship.

  4. 4

    Customers see the courier's location and proof of delivery on their order page.

  5. 5

    Review delivery methods in the order report.

7-day plan

One small step every day

One step a day so it's easy to roll out with your team. Day one can start on the Free plan.

  1. Day 1

    Set rates and zones

    In Kurir › Tarif & Zona (Couriers › Rates & Zones), set delivery zones and rates, including a self-pickup option.

  2. Day 2

    Invite couriers

    In Kurir › Kurir (Courier › Couriers), invite couriers via WhatsApp so they sign in to Conex Kurir with their number.

  3. Day 3

    Test one delivery

    Assign a courier to one order from Pesanan & Booking (Orders & Bookings) and follow each stage through to completion.

  4. Day 4

    Track deliveries

    Monitor ongoing deliveries in Kurir › Pengantaran (Courier › Deliveries), complete with a map and proof of delivery.

  5. Day 5

    Set a COD limit

    Set a limit on how much cash a courier may carry, then receive deposits in the Setoran COD (COD deposits) tab.

  6. Day 6

    Let customers know

    Tell customers in chat that the courier's location and proof of delivery are visible on their order page.

  7. Day 7

    Review performance

    Open the Performa (Performance) tab in the Kurir (Couriers) menu to see on-time rates and failed deliveries.

  8. After that

    Move on to the next problem

    Keep the habits that work, then pick another problem you still feel.

    Business check-up

Features used

Learn about the feature

Free

Orders & couriers

Orders and bookings in one list, plus your own trackable couriers.

Learn more Free

Multi-branch

Hours, products, delivery fees, and staff per branch within one business.

Learn more Free

Reports & summaries

Daily summaries, chats per channel, order reports with CSV.

Learn more

Before vs after

What changes

Before With Conex Bisnis
Delivery fees calculated by hand.Zone-based delivery fees calculated at checkout.
Customers ask where the courier is.Customers see the courier's location themselves.
No proof of delivery.Proof-of-delivery photo and recipient name recorded.
Courier jobs via personal chat.Jobs go from the order to the Conex Kurir app.

Free vs Pro

Features for this problem by plan

Free No time limit

Pro Everything in Free, plus

  • You can solve this on the Free plan

Good to know

  • ShippingThere's no third-party carrier integration or automatic tracking numbers yet. Deliveries use your store's own couriers, or fees and tracking numbers are shared via chat.
  • PaymentFor now, payment is made in person. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.

FAQ

Questions about this problem

Is there integration with shipping carriers, like national delivery services?

Not yet. Deliveries use your store's own couriers, or carrier fees and tracking numbers are shared via chat.

Do couriers need to download an app?

Couriers open Conex Kurir at kurir.conex.chat in their phone's browser.

Can delivery fees differ by branch?

Yes. Delivery zones are set per branch.

See also

Related solutions & problems

Teams

Operations

Orders & bookings in one list, your own couriers, stock, reports.

See solution Industries

Shops & retail

Groceries, electronics, batteries & spare parts: cart, stock, wholesale, couriers.

See solution Industries

Laundry

Pickup and delivery with your own couriers, clear order status.

See solution

Orders get lost in chats

Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.

See how to fix it

Fix this problem starting today

Register for free with your WhatsApp number, then follow the 7-day plan above.

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