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Broadcast

Broadcasts that keep your customers' trust

Messages only go to contacts who agreed to receive them. Send "Minta persetujuan" (Request consent) to those who haven't, pick a smart segment, schedule it, and choose a sending speed. STOP replies remove recipients automatically, and every reply lands in your team inbox.

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Plan
Pro
In the dashboard
Broadcast

What it is

Opt-in broadcasts

Bulk messaging that only reaches people who opted in, with sending pauses that keep your number safe.

Who it's for

  • Stores that regularly announce new stock or promos
  • Service businesses that send routine service reminders
  • Businesses that want to reconnect with past customers who visit less often
  • Marketing teams that need reports on their sends

What you get

Opt-in broadcasts in Conex Bisnis

Request consent

A "Reply YA (YES)" message for contacts who haven't opted in yet.

Smart segments

New, loyal, birthday, due for service, by city, or by label.

Sending speed

Aman (Safe), Normal, or Cepat (Fast), with a daily limit per number.

Scheduling & approval

Schedule sends at reasonable hours, with Admin approval when needed.

Follow-ups & recurring messages

Follow-up messages that stop once the customer replies, plus scheduled recurring messages.

Reports

Sent, read, and replied over the last 30 days.

Good to know

  • ChannelsBroadcasts are sent via WhatsApp connected by QR scan (gradually) and via Conex for contacts with a Conex account. The official WhatsApp API is coming soon. Broadcasting to followers isn't available yet.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

  1. 1

    Create a campaign

    In Broadcast › Kampanye (Broadcast › Campaigns), follow the steps: sending channel, message content, recipients, schedule & safety, then review the summary before sending.

  2. 2

    Choose the sending channel

    WhatsApp connected by QR scan, from one number or several numbers in rotation, or Conex Chat for contacts with a Conex account.

  3. 3

    Write the message

    Use a template or write your own, add attachments and wording variations, then polish it with AI if needed.

  4. 4

    Choose recipients

    All contacts, a label, a segment, a hand-picked list, or an import. Contacts who haven't opted in, have unsubscribed, or can't be reached are skipped automatically.

  5. 5

    Set the schedule & speed

    Send now or schedule it, turn on "Hanya kirim di jam wajar" (Only send at reasonable hours), then choose the Aman (Safe), Normal, or Cepat (Fast) speed.

  6. 6

    Send a test & track

    Send a test to your own WhatsApp number, then track sent, read, and replied in the Laporan (Reports) tab.

Key settings

Automatic follow-ups
Follow-up messages triggered by a completed order, an added label, or a deal reaching a certain stage, which stop when the customer replies.
Recurring messages
Birthday greetings, periodic service reminders, repurchase nudges, and holiday greetings, each sent once per contact per period.
Admin approval
Staff can prepare campaigns and submit them to an Admin before they're sent.
Rotator
Send in rotation from several WhatsApp numbers, each with its own pacing.
Built-in smart segments
New customers (30 days), loyal customers, never purchased, haven't been in touch for a while, birthdays this month, and due for service again for service businesses.

Limits & rules

Plan
Campaigns, automatic follow-ups, and recurring messages are on the Pro plan, with a monthly message quota.
Promo consent
Only contacts who opted in receive messages. Replying STOP or BERHENTI automatically removes a contact from future sends.
Daily limit
By default, 300 messages per day per WhatsApp number connected by QR scan. When the limit is reached, the campaign pauses and resumes on its own the next day.
Automatic sending hours
Automatic follow-ups are only sent between 08:00 and 20:00 WIB (Western Indonesia Time).
Channels
The official WhatsApp API, Instagram, and Messenger are coming soon.

Use cases

Used across many businesses

Workshops

A recurring "time for a service" message uses the last-service field on each contact, and a built-in segment picks up customers whose last service was more than 60 days ago.

Auto repair & automotive solution

Fashion

A new-collection campaign goes to the loyal-customer segment at Aman (Safe) speed from two numbers in rotation.

Fashion & boutique solutions

Catering

An automatic follow-up after an order is completed asks how it went and invites the customer to order again.

Catering & food solutions

Integration with other features

Works together with other features

Contacts & segmentsRecipients come from labels, saved segments, and promo consent in the Kontak (Contacts) menu.Vouchers, discounts & promosVoucher codes from Diskon & Promo (Discounts & Promos) can be included in the message.Sales pipelineA deal reaching a certain stage can trigger an automatic follow-up.AI Suggestions & Reply with AI"Rapikan dengan AI" (Polish with AI) helps you write campaign content.

Problems it solves

This feature helps when…

Promos don't land or the number gets restricted

Promos go unread, or the number gets restricted for mass messaging.

See how to fix it

Forgetting to follow up with prospects

Interested buyers never get contacted again.

See how to fix it

Forgetting customers' service schedules

Customers only remember a service when something breaks, and the business has no way to remind them.

See how to fix it

WhatsApp number keeps disconnecting

The WhatsApp connection drops or the number gets restricted, and customer chats don't come in.

See how to fix it

Past customers don't come back

Customers buy once and then disappear, and no one invites them back.

See how to fix it

FAQ

Opt-in broadcasts FAQ

Can I broadcast to all my contacts?

No. Only to contacts who agreed to receive messages.

How do recipients opt out?

By replying STOP or BERHENTI. They're automatically skipped in future sends.

Is it available on the Free plan?

No. Broadcasts are on the Pro plan.

How do I collect consent from existing contacts?

Send "Minta persetujuan" (Request consent) from the Broadcast menu. Contacts who reply YA (YES) are recorded as agreeing to receive messages.

Which sending speed should I choose?

Aman (Safe), with a 20–45 second pause between messages, for newly connected numbers or large recipient lists. Use Cepat (Fast) with care.

What happens if a number disconnects mid-send?

Its recipients are moved to another number that's still connected. If every number disconnects, the campaign is paused.

When are recurring messages sent?

Based on their type, for example birthday greetings from the date-of-birth field or service reminders from the last-service field, and only once per contact per period.

Related

Related features & solutions

Free

Contacts & segments

One contact across many channels, segments, custom fields, duplicate merging, CSV.

Learn more Free

Vouchers, discounts & promos

Targeted vouchers, automatic discounts, and purchase promos.

Learn more Free

Business Status

24-hour posts for followers, with action buttons and AI writing.

Learn more Needs

Opt-in WhatsApp broadcasts & promos

Opt-in, smart segments, scheduling, safe pacing, and reports.

See solution

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Register with your WhatsApp number, fill in your profile, and start receiving chats today.

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