Vouchers & promos
Targeted promos, not blanket discounts
Vouchers can target all customers, new customers, returning customers, or selected customers, and be sent straight to chat. Automatic discounts can target followers, loyal customers, or specific labels. At checkout, the best voucher is applied automatically.
- Plan
- Free
- In the dashboard
- Diskon & Promo (Discounts & Promos)
Quote
Illustration with sample data
What it is
Vouchers, discounts & promos
Diskon & Promo (Discounts & Promos) brings together three tools: automatic promos that apply when conditions are met, shareable voucher codes, and special discounts for specific customer segments.
Who it's for
- Stores that want to attract new customers without discounting for everyone
- Businesses that want to reward loyal customers
- Restaurants and cafes running happy hours
- Marketing teams sharing codes via Status or chat
What you get
Vouchers, discounts & promos in Conex Bisnis
Targeted vouchers
All, new customers, returning customers, or selected ones.
Send to chat
Share vouchers right in the conversation.
Automatic discounts
For followers, loyal customers, or specific labels.
Applied automatically
The best voucher is applied at checkout.
Customer coupons
Customers save vouchers in Kupon saya (My coupons).
Shopping promos
Promos for purchases that meet certain conditions, beyond per-product discounts.
How it works
Step by step in the dashboard
Menu names match business.conex.chat (in Indonesian).
- 1
Turn on the module
Make sure Diskon, promo & voucher (Discounts, promos & vouchers) is turned on in the Fitur Bisnis (Business features) menu.
- 2
Create a promo
In Diskon & Promo (Discounts & Promos), choose the type: percentage discount, price cut, free delivery, buy X get Y free, bundles, or flash pricing at set hours.
- 3
Create a voucher
Set the code, type (percentage, fixed amount, or delivery), minimum spend, maximum discount, quota, per-customer limit, validity period, and whether it's public or secret.
- 4
Choose a target
All customers, new customers, returning customers, or specific customers. Discounts can also target followers, loyal customers, and customers with a specific chat label.
- 5
Share it
Send vouchers to a customer's chat with a short message, show them in Status, or announce them via broadcast (Pro).
Key settings
- Voucher types
- Percentage off, fixed amount off, or delivery fee discount.
- Public or secret
- Public vouchers are visible to customers. Secret vouchers can only be used by customers who received them from you.
- Quota & per-customer limit
- A quota of 1–1,000,000 uses and a limit of 1–1,000 uses per customer.
- Validity & flash hours
- Start and end dates, plus start and end times for flash pricing.
- Active or paused
- Promos and vouchers can be paused without being deleted.
Limits & rules
- No stacking
- Each order uses at most one item-discount promo, automatically picking the one that saves the most. One voucher can still be applied on top.
- Code & title
- Voucher codes are 3–20 characters of letters, numbers, or hyphens; titles are 3–80 characters.
- Send to chat
- Sent vouchers must be active, unexpired, and still within quota. The optional message is up to 200 characters.
- Segment privacy
- For segment discounts, you only see how many members a segment has, and customers never see the label name.
Use cases
Used across many businesses
Restaurants & cafés
Flash pricing on selected menu items every day from 14:00–16:00, when the cafe is usually quiet.
Restaurant & café solutionOnline stores
A secret voucher for new customers is sent via chat after their first question, limited to one use per customer.
Online store solutionLaundry
An automatic discount for loyal customers who've completed several orders, with no code to share.
Laundry solutionsIntegration with other features
Works together with other features
Problems it solves
This feature helps when…
Promos don't land or the number gets restricted
Promos go unread, or the number gets restricted for mass messaging.
See how to fix itOrders get lost in chats
Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.
See how to fix itPast customers don't come back
Customers buy once and then disappear, and no one invites them back.
See how to fix itBad reviews with no follow-up
Low-star reviews go unanswered, and the same issues keep happening.
See how to fix itFAQ
Questions about vouchers, discounts & promos
What's the difference between a promo and a voucher?
Promos apply automatically when their conditions are met. Vouchers use a code that customers select or type in, or are applied automatically when they offer the best savings.
Can promos be combined?
Each order uses one item-discount promo, whichever saves the most, plus one voucher.
Who can be targeted?
All customers, new customers, returning customers, or specific customers. Discounts can also target followers, loyal customers, or customers with a specific chat label.
Who counts as a loyal customer?
Customers who have completed a certain number of orders with your business. The default is at least 3 completed orders.
Are vouchers available on the Free plan?
Yes. Discounts, promos, and vouchers are available on every plan.
Can WhatsApp customers use vouchers?
Vouchers are redeemed at checkout in the Conex app. For WhatsApp customers, share your business profile link along with the code.
Does Conex offer its own coupons?
Not yet. All vouchers and promos come from businesses.
Related
Related features & solutions
Business Status
24-hour posts for followers, with action buttons and AI writing.
Learn more ProOpt-in broadcasts
Opt-in, smart segments, scheduling, safe pacing, STOP, reports (Pro).
Learn more FreeAll the way to checkout
Quotes, negotiation, cart, all the way to orders, all inside the chat.
Learn more TeamsMarketing
Opt-in broadcasts, smart segments, Status, targeted vouchers.
See solutionTry Conex Bisnis for free
Register with your WhatsApp number, fill in your profile, and start receiving chats today.
