Business problems
Wholesale orders come in, but take days to process
Wholesale and B2B buyers ask about large quantities, special prices, and delivery schedules. If everything is calculated by hand in chat, buyers wait too long. The key: requests arrive in a clear format, quotes are built from your catalog, and every opportunity has a stage.
Common causes
- Large carts are treated the same as retail orders.
- Wholesale quotes don't use line items from the catalog.
- There are no stages for B2B opportunities.
The impact
- Wholesale buyers switch to suppliers who answer faster.
- Pricing mistakes on high-value orders.
- Stock gets used by other orders before the wholesale order is processed.
Common mistakes
What often makes this problem come back
Treating wholesale like retail
Bulk purchases need special pricing and scheduling. Let large carts come in as quote requests.
Holding off replies until the price is final
Send an initial quote from your catalog first, then adjust it with a counteroffer.
Not keeping track of stock
Without stock levels and sold-out flags, you might promise items that aren't available.
One person handles every opportunity
Assign an owner to each deal so follow-ups don't depend on a single admin.
How to solve it
Fix it step by step in Conex Bisnis
Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.
- 1
Turn on Harga grosir (Wholesale pricing) in Fitur Bisnis (Business features) so large carts can be submitted as wholesale quote requests.
- 2
Turn on Stok & varian (Stock & variants), then keep stock levels and sold-out flags up to date in Produk & Jasa (Products & Services).
- 3
Reply to wholesale requests in the Permintaan (Requests) menu with a quote built from your catalog, complete with discounts, service method, and schedule.
- 4
Use counteroffers to adjust quantities or unit prices without creating a new quote.
- 5
Pro Create a pipeline from the wholesale/B2B preset to track every opportunity through to the end.
- 6
Pro Collect business buyer details, like business name and delivery schedule, with a chat form.
7-day plan
One small step every day
One step a day so it's easy to roll out with your team. Day one can start on the Free plan.
- Day 1
Turn on wholesale
In Fitur Bisnis (Business features), turn on Harga grosir (Wholesale pricing) and Stok & varian (Stock & variants).
- Day 2
Tidy up your wholesale catalog
Make sure products often bought in bulk have the right price, unit, and stock in Produk & Jasa (Products & Services).
- Day 3
Tag business buyers
Create a "Grosir" (Wholesale) label and add it to business buyers' chats.
- Day 4
Respond to open requests
Send quotes for all open wholesale requests in the Permintaan (Requests) menu.
- Day 5
Create a B2B pipeline Pro
Create a pipeline from the wholesale/B2B preset and add the opportunities already in progress.
- Day 6
Set up a form Pro
Create a chat form for business buyer details, such as business name, delivery address, and schedule.
- Day 7
Review opportunities
Follow up on quotes that haven't been answered and update the stage of every deal.
- After that
Move on to the next problem
Keep the habits that work, then pick another problem you still feel.
Business check-up
Features used
Learn about the feature
Stock, variants & wholesale
Stock per variant, sold-out flags, and wholesale prices from the cart.
Learn more FreeRequests & quotes
Receive requests from Conex users, send quotes, negotiate, and turn them into orders.
Learn more ProSales pipeline
Deals from chat, stage presets, automations, kanban & table views (Pro).
Learn more FreeCatalog & ordering options
Products, services, variants, and promos with ordering options that fit your business type.
Learn moreBefore vs after
What changes
Free vs Pro
Features for this problem by plan
Free No time limit
Pro Everything in Free, plus
Good to know
- Wholesale requirementsA cart can be submitted as a wholesale request if it has 10 or more items, or 2 or more items totaling at least Rp5.000.000, and only for items from a single business.
- PaymentFor now, payment is made in person. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.
FAQ
Questions about this problem
Can wholesale buyers still check out normally?
Yes. When Harga grosir (Wholesale pricing) is on, eligible carts can also be submitted as a request for a special price quote. Accepted quotes become orders.
Can stock be synced from a warehouse or POS system?
Yes, for KasirXpert and Halobengkel through the Integrasi (Integrations) menu. Other systems can update your catalog and stock through the Business API.
Is a pipeline required for wholesale?
No. Wholesale requests and quotes are available on the Free plan. A pipeline helps when you have many B2B opportunities that need stages.
Can buyers negotiate quantity and price?
Buyers can change quantities and negotiate on the total. You can revise unit prices, quantities, and items with a counteroffer.
See also
Related solutions & problems
Distributors & wholesale (B2B)
Wholesale prices, negotiable quotes, B2B pipeline, and a sales team.
See solution NeedsLeads, pipeline & B2B quotes
Deals from chat, pipeline presets, stage automations, negotiations on record.
See solution TeamsSales
Pipeline, quotes, stage automations, and Bos AI daily targets.
See solutionOrders get lost in chats
Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.
See how to fix itFix this problem starting today
Register for free with your WhatsApp number, then follow the 7-day plan above.
