Online stores
Sell through chat without getting overwhelmed
When a promo is running, chats pour in at once from WhatsApp, your website, and the Conex app. Bring them all into one inbox, let the AI bot answer stock and size questions, then follow up with prospects through your pipeline and opt-in broadcasts.
Listed in the Conex app under your product category (such as Fashion or Electronics). Business features start with a basic set that you can add to.
- Fashion
- Cosmetics
- Accessories
- Home goods
Illustration with sample data
Real challenges
What often happens without a system
Chats pile up during promos
Hundreds of chats come in at once, and admins don't know which to answer first.
The same questions over and over
Stock, sizes, colors, and shipping costs get asked dozens of times a day.
Past buyers don't come back
There's no tidy way to reach past buyers when a new collection drops.
Before vs after
What changes with Conex Bisnis
Solutions
Mapped to Conex features
One inbox
WhatsApp via QR scan and Conex Chat on every plan. Website Live Chat and Telegram on Pro.
OmnichannelAI bot for stock & sizes
The bot answers from your catalog and store knowledge, then hands over to an admin when unsure.
Answered by AICatalog with variants
Sizes, colors, and stock neatly organized in a catalog that also appears in the Conex app.
Catalog & ordering optionsProspect pipeline
Track prospects from first questions to purchase (Pro).
Leads, pipeline & B2B quotesOpt-in broadcasts
Announce new collections to contacts who opted in, with segments and scheduling (Pro).
Opt-in WhatsApp broadcasts & promosLive Chat on your website
Visitors to your store's website can chat with you directly (Pro).
Website Live ChatFrom the customer's side
How customers find you and order
Your business shows up in the Conex app, where people search, ask, and order through chat.
Found through product search
Buyers search for products in the Products tab of the Conex app and open your store's catalog.
Explore businesses & productsCheckout from the cart
Buyers in the Conex app order directly with store vouchers.
Order & bookNotify me
Buyers can ask to be notified when an item is back in stock or drops in price.
Explore businesses & productsSample flow
From the first chat to completion
Illustrated flow with sample data.
- 1
The buyer asks via WhatsApp, your website, or Conex
- 2
The AI bot answers stock and size questions from the catalog
- 3
An admin takes over, and the deal is logged in the pipeline
- 4
Past buyers hear about new collections through opt-in broadcasts
Quote request draft
Illustration with sample data
Get started in 15 minutes
Setup checklist
Real steps in the business.conex.chat dashboard.
- Register at business.conex.chat with your WhatsApp number, choose your business category, then fill in the name, address, and map pin.
- Add products or services in the Produk & Jasa (Products & Services) menu, with photos, prices, and variants.
- Open Integrasi › Kanal chat (Integrations › Chat channels), choose WhatsApp, then scan the QR code from your phone or enter the 8-letter code.
- Open Automisasi (Automation), fill in the bot's knowledge, try it in the test panel, then turn the bot on.
- Pro set the color, greeting, and domain for the Live Chat widget, then paste its one line of code into your website.
- Pro send "Minta persetujuan" (Request consent) to your contacts, then create your first broadcast in the Broadcast menu.
Features by plan
What you get on Free and Pro
No quota numbers here; each plan's quota is shown in the Paket & Kuota (Plans & Quotas) menu.
Free No time limit
- Conex Chat & WhatsApp inbox
- WhatsApp via QR scan (up to 2 numbers on Free)
- AI bot with business knowledge
- AI Suggestions & Reply with AI
- Product & service catalog with variants
- Stock & variants
- Cart & checkout in the Conex app
- Discounts, promos & targeted vouchers
- Customer contacts, segments & custom fields
Pro Rp149.000/month or Rp1.490.000/year. Compare plans
Good to know
- PaymentFor now, payment is made in person. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.
- ShippingThere's no third-party carrier integration or automatic tracking numbers yet. Deliveries use your store's own couriers, or fees and tracking numbers are shared via chat.
- ChannelsOfficial WhatsApp API, Instagram DM, and Messenger are coming soon. For now, WhatsApp connects by scanning a QR code.
FAQ
Questions about online stores
Is shipping with courier companies integrated?
Not yet. Shipping fees and tracking numbers are shared via chat. For nearby buyers, you can deliver with your own store couriers through Conex Kurir.
Can buyers from WhatsApp check out on their own?
In-chat checkout is currently only for buyers in the Conex app. For WhatsApp buyers, send product info and prices from your catalog, then log prospects in the pipeline (Pro).
Does the AI bot know the latest stock?
The bot answers from your catalog and the knowledge you've added. As long as stock in your catalog is up to date, its answers will be too.
Related solutions
See it from another angle
Opt-in WhatsApp broadcasts & promos
Opt-in, smart segments, scheduling, safe pacing, and reports.
See solution NeedsSelling & checkout in chat
Catalog, cart, vouchers, quotes that become orders.
See solution TeamsMarketing
Opt-in broadcasts, smart segments, Status, targeted vouchers.
See solution ChannelsWebsite Live Chat
Chat widget on your website with one line of code (Pro).
See solutionTry Conex Bisnis for online stores
Register for free with your WhatsApp number, then follow the checklist above. Upgrade to Pro anytime.
