Track orders
Know exactly where your order is
Every order has clear stages, from awaiting confirmation to completed, and updates arrive instantly. If the business delivers with its own courier via Conex Kurir, you can see the courier's location and proof of delivery.
- Free for users
- Sign in with your WhatsApp number
- Awaiting confirmation10.02
- Accepted10.05
- Being prepared10.20
- Shipped · courier Budi10.41
- Completed
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What you can do
Order tracking on Conex
Clear stages
Delivery: pending, accepted, preparing, shipped, completed. Pickup and services each have their own stages.
Store couriers
See the courier's location, name, and vehicle, and contact them if needed. Available when the business uses Conex Kurir.
Proof of delivery
A proof-of-delivery photo and the recipient's name are recorded on the order.
Confirm receipt
Mark the order as received, or cancel it with a reason according to the policy.
Photo reviews
Leave a review with up to 5 photos, and edit it within 7 days if needed. You can also rate the courier.
Organized complaints
File a complaint within 7 days of the order being completed, complete with photo evidence and the resolution you'd like.
How to use it
Get started in 3 steps
Follow the stages
See your order status in Aktivitas (Activity), with new updates arriving as notifications.
Receive your order
Check the proof of delivery, then mark the order as received.
Leave a review
Help other buyers choose with your review and photos.
Something wrong? Complain clearly
Complaints take 4 steps: choose the problem, describe it with photo evidence, choose the resolution you'd like, then submit. The business is notified to respond within 48 hours. If no agreement is reached, the Conex team steps in to review.
- Choose the problem
- Story & photo evidence
- Resolution requested: exchange the item
- Business responds (max. 48 hours)
- Conex team reviews if there's no agreement
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FAQ
Questions about order tracking
Can every order be tracked on a map?
The courier's location is shown when the business delivers with its own courier via the Conex Kurir app. For other fulfillment options, you still get updates at every stage of the order.
How long do I have to file a complaint?
Up to 7 days after the order is completed. The business responds within 48 hours, and the Conex team steps in to review if no agreement is reached.
Can I edit my review?
Yes, within 7 days after posting it.
Related features
Pair it with other features
Try Conex now
Free for users. Sign in with your WhatsApp number and tell us what you need.
