An assistant for your staff

Your staff still reply, AI does the prep

Unlike the bot, which answers on its own, these tools help your staff as they reply. AI Suggestions drafts replies from your business knowledge and the conversation, Reply with AI writes a complete answer, and Rapikan teks (Polish text) makes your wording clearer and more polite before you send.

List your business for free See pricing

Plan: Free
In the dashboard: Chat › reply box
Group: AI & Automation

Conex AIConex assistant

My car brakes squeal when I press them, Avanza 2019. Any workshops nearby?

I found several workshops near you that do brake service. Here's a draft of your request, please check it first:

Quote request draft

NeedsBrake service, squeals when pressed

VehicleToyota Avanza 2019

Sent to4 matching workshops

EditSend request

Illustration with sample data

What it is

AI Suggestions & Reply with AI

Three AI tools in the Chat reply box that help staff write answers faster, while the decision to send stays with your staff.

Who it's for

New CS agents who don't know every answer by heart yet
Staff whose messages run long or come out messy
Owners who want consistent answers across the team
Businesses with lots of technical product questions

What you get

AI Suggestions & Reply with AI in Conex Bisnis

AI Suggestions

Draft replies appear for you to pick, edit, or ignore.

Reply with AI

AI writes a complete answer from your business knowledge.

Rapikan teks (Polish text)

Fix spelling and tone before you send.

Your staff decide

Nothing is sent without being checked by your staff.

1 credit per use

Each AI Suggestion, Reply with AI, or Rapikan teks (Polish text) uses 1 AI credit.

The same source as the bot

Uses the same business knowledge, so your team's answers stay consistent.

How it works

Step by step in the dashboard

Menu names match business.conex.chat (in Indonesian).

1
Open a conversation
In the Chat menu, pick the customer chat you want to reply to.
2
Ask for AI Suggestions
AI reads the latest message and chat history, then offers three reply options in different styles, such as answering with a price or asking for details.
3
Or use Reply with AI
Add a short instruction if needed, and AI writes one complete answer from the knowledge of the bot covering that channel.
4
Rapikan teks (Polish text)
Write it yourself, then pick a style: shorter, friendlier, more formal, or more compelling for promos.
5
Review & send
Edit the result in the reply box, then send it like any other reply.

Key settings

Knowledge source: The knowledge of the bot covering the conversation's channel, or Pengetahuan Umum (General knowledge) if no bot covers that channel.
Instructions for Reply with AI: A short hint, such as "offer a Saturday slot", to steer what the answer says.
Rapikan teks (Polish text) styles: Concise, friendly, formal, or promotional.

Limits & rules

Credits: Each use deducts 1 AI credit from the business balance. If it fails, the credit is refunded.
Permissions: Only members allowed to reply to chats can use it.
Text length: Rapikan teks (Polish text) accepts 1–4,000 characters. Prices, dates, names, links, and variables like {nama} are kept exactly as they are.

Use cases