Clinics & healthcare

Organized appointments, calmer waiting rooms

Patients choose a service, the practitioner on duty, and an open time slot. Administrative questions like practice hours, location, and how to register are answered by the AI bot, while questions that need a healthcare professional's judgment are forwarded to staff.

List your business for free See pricing

Listed in the Conex app under the Health category. Business features start with a basic set that you can add to.

Primary care clinics
Dental clinics
Physiotherapy
Other healthcare services

SBKlinik Sehat BersamaConex Chat · WhatsApp

Is there a dentist available on Thursday afternoon?

AI botYes. Thursday hours are 15:00–19:00. Please choose a time on the appointment page.

I've chosen 16:00. My tooth is sensitive, what should I bring?

Your teamThe dentist will examine your complaint in person. Just bring your ID card.

Thu, 16:00 · Dental clinicAppointment · awaiting confirmation

Illustration with sample data

Real challenges

What often happens without a system

Calls and chats at the same time

Receptionists are overwhelmed handling calls, chats, and walk-in patients.

Clashing practice schedules

Appointments are recorded in a book and easily pile up at the same time.

Repeated administrative questions

Practice hours and how to register get asked every day.

Before vs after

What changes with Conex Bisnis

Before With Conex Bisnis

Patients call to ask about open slots.Patients choose an available practitioner and time themselves.

One WhatsApp number held by one person.All receptionists reply from the same inbox.

Administrative questions answered by hand.The AI bot answers administrative info, and medical questions are forwarded to staff.

Patient notes scattered across private chats.Internal notes and labels are saved in the conversation and hidden from patients.

Solutions

Mapped to Conex features

Appointments & practitioners

Timed services with a choice of practitioner and open slots.

Catalog & ordering options

AI bot for administration

Fill the bot's knowledge with schedules, location, and how to register. Set it up so medical questions are handed to staff.

Answered by AI

Shared inbox

Receptionists reply from one inbox with labels and internal notes.

Omnichannel

Multiple branches

Patients choose a branch first, then the practitioner and time.

Multi-branch & franchise

Orderly rescheduling

Rescheduling and cancellation rules are shown before patients book.

All the way to checkout

Opt-in reminders

Send info or reminders to patients who have opted in to messages (Pro).

Opt-in WhatsApp broadcasts & promos

From the customer's side

How customers find you and order

Your business shows up in the Conex app, where people search, ask, and order through chat.

Found in the Health category

Patients find clinics through categories, the map, and reviews.

Explore businesses & products

Book an appointment

Choose a branch, practitioner, date, and open time.

Order & book

Privacy protected

Patients' numbers aren't shown; the business only sees their name and photo.

Security & privacy

Sample flow

From the first chat to completion

Illustrated flow with sample data.

1
The patient asks about schedules via chat or the Conex app
2
The bot answers administrative questions, and medical questions are forwarded to staff
3
The patient chooses a practitioner and open time
4
The appointment is confirmed and added to the schedule

Dental checkupKlinik Sehat Bersama · 30 minutes

Choose a practitioner

AnyoneDr. Sinta (dentist)Dr. Budi (dentist)

Thu, Oct 22

15.0015.3016.0016.3017.0017.30

Thu, Oct 22, 16:00 · Dr. SintaPay on site · reschedule up to 2 hours before

Illustration with sample data

Get started in 15 minutes

Setup checklist

Real steps in the business.conex.chat dashboard.

Register at business.conex.chat with your WhatsApp number, choose your business category, then fill in the name, address, and map pin.
In the Fitur Bisnis (Business features) menu, turn on Janji temu & staf (Appointments & staff), then set up services, durations, and staff schedules.
Set opening hours for each day, including holidays, in Profil Bisnis (Business profile).
Open Automisasi (Automation), fill in the bot's knowledge, try it in the test panel, then turn the bot on.
Create labels like "New customer", "VIP", or "Complaint" to keep your inbox organized.
Open Integrasi › Kanal chat (Integrations › Chat channels), choose WhatsApp, then scan the QR code from your phone or enter the 8-letter code.

Features by plan

What you get on Free and Pro

No quota numbers here; each plan's quota is shown in the Paket & Kuota (Plans & Quotas) menu.

Free No time limit

Pro Everything in Free, plus

Pro Rp149.000/month or Rp1.490.000/year. Compare plans

Good to know

Health dataConex is not a medical records system and doesn't give medical advice. Avoid sending sensitive medical data via chat.
PaymentFor now, payment is made in person. Online payment (QRIS, virtual accounts, e-wallets) is coming soon for verified businesses.

FAQ

Questions about clinics & healthcare

Does the AI bot give medical advice?

It shouldn't. Fill the bot's knowledge with administrative info only, such as schedules, location, and how to register. Set it up so medical questions are handed to staff.

Does Conex store medical records?

No. Conex is not a medical records system. Use Conex for communication and appointments, and avoid sending sensitive medical data via chat.

Which category should I choose when signing up?

Choose the Health category, then turn on Janji temu & staf (Appointments & staff) in the Fitur Bisnis (Business features) menu.

See it from another angle

Needs

Try Conex Bisnis for clinics & healthcare

List your business for free All industry solutions