Business problems
They buy once, then never come back
Winning new customers takes effort. Bringing past customers back is usually easier, as long as there's a reason and a polite reminder. Conex Bisnis gives you several ways to do it, from free options to ones that run automatically.
Common causes
- No greeting or follow-up after an order is completed.
- Loyal customers aren't treated any differently.
- Customers don't keep up with your latest news.
The impact
- You keep paying to find new customers over and over.
- Revenue rises and falls with promos.
- Past customers switch to other businesses without you noticing.
Common mistakes
What often makes this problem come back
Sending everyone the same message
Loyal customers, new customers, and those who've gone quiet need different invitations. Use voucher targeting and segments.
Reaching out too often
Too many messages make customers unsubscribe. Space out recurring messages sensibly.
Forgetting your followers
Followers chose to hear from you. A 24-hour Status reaches them without sending messages one by one.
Vouchers with no limits
Set a quota and a per-customer limit so a handful of people don't use up the voucher.
How to solve it
Fix it step by step in Conex Bisnis
Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.
- 1
Invite buyers to follow your business in the Conex app, then keep your followers posted via Status.
- 2
In Diskon & Promo (Discounts & Promos), create a voucher targeted at past customers and send it straight to the chat.
- 3
Create automatic discounts for followers or loyal customers who have completed several orders.
- 4
Pro Set up automatic follow-ups after an order is completed that stop as soon as the customer replies.
- 5
Pro Turn on Pengingat beli ulang (Repurchase reminder) in Broadcast › Pesan berulang (Broadcast › Recurring messages).
- 6
Pro Send a broadcast to the "Lama tidak menghubungi" (Inactive for a while) segment, for contacts who have opted in to messages.
7-day plan
One small step every day
One step a day so it's easy to roll out with your team. Day one can start on the Free plan.
- Day 1
Get to know your customers
Open the Kontak (Contacts) and Pengikut (Followers) menus to see past customers and people who follow your business.
- Day 2
Post a Status
Post a Status this week, such as a new product or your opening hours.
- Day 3
Create a voucher for past customers
In Diskon & Promo (Discounts & Promos), create a voucher targeted at past customers with a quota and validity period.
- Day 4
Set up a loyalty discount
Create an automatic discount for loyal customers or followers.
- Day 5
Send vouchers to chats
Send the voucher straight to the chats of past customers who've asked about something before.
- Day 6
Turn on follow-ups Pro
Set up automatic follow-ups after an order is completed and turn on the repurchase reminder.
- Day 7
Reach out to those who've gone quiet Pro
Send a broadcast to the "Lama tidak menghubungi" (Inactive for a while) segment, for contacts who have opted in to messages.
- After that
Move on to the next problem
Keep the habits that work, then pick another problem you still feel.
Business check-up
Features used
Learn about the feature
Vouchers, discounts & promos
Targeted vouchers, automatic discounts, and purchase promos.
Learn more FreeFollowers, links & QR
Grow followers with your profile link and business QR code, then reach them with Status and vouchers.
Learn more FreeBusiness Status
24-hour posts for followers, with action buttons and AI writing.
Learn more ProOpt-in broadcasts
Opt-in, smart segments, scheduling, safe pacing, STOP, reports (Pro).
Learn moreBefore vs after
What changes
Free vs Pro
Features for this problem by plan
Free No time limit
Pro Everything in Free, plus
Good to know
- MembershipsThere's no membership or customer subscription feature yet. You can record member status using labels and custom contact fields.
- Vouchers & discountsVouchers and discounts apply when customers check out in the Conex app. Only one item discount applies per order, and vouchers can still be used on top of it.
FAQ
Questions about this problem
Who counts as a loyal customer?
Customers who have completed several orders with your business. The default threshold is three completed orders.
Can follower discounts be combined with other discounts?
Only one item discount applies per order, whichever saves the most. Vouchers can still be used on top of it.
When is the repurchase reminder sent?
Based on the customer's last completed Conex order and the number of months you choose, and only to contacts who have opted in to messages.
Can I start for free?
Yes. Followers, Status, vouchers, and automatic discounts are available on the Free plan. Automatic follow-ups, recurring messages, and broadcasts are on Pro.
See also
Related solutions & problems
Customer follow-up & retention
Reminders, automatic follow-ups, recurring messages, vouchers for returning customers.
See solution TeamsMarketing
Opt-in broadcasts, smart segments, Status, targeted vouchers.
See solution IndustriesLaundry
Pickup and delivery with your own couriers, clear order status.
See solutionForgetting to follow up with prospects
Interested buyers never get contacted again.
See how to fix itFix this problem starting today
Register for free with your WhatsApp number, then follow the 7-day plan above.
