Business problems
Many branches, inconsistent information
Each branch has its own opening hours, available products, delivery fees, and staff. Managed separately, customers get the wrong info and the owner struggles to see the full picture.
Common causes
- One profile for all branches.
- Product availability isn't tracked per branch.
- Staff access isn't restricted.
The impact
- Customers are let down by wrong info.
- Orders have to be moved between branches.
- Sensitive data is visible to too many people.
Common mistakes
What often makes this problem come back
One profile for every branch
Customers can't tell which branch is open or closest. Register each branch with its own location and hours.
Access that's too broad
Staff who can see every branch create unnecessary risk. Limit staff access to the branch where they work.
Turning branches into separate businesses
Branches with the same catalog are easier to manage as branches. Separate businesses suit outlets with different catalogs.
How to solve it
Fix it step by step in Conex Bisnis
Menu names match the business.conex.chat dashboard (in Indonesian). Steps marked Pro require the Pro plan.
- 1
Add each branch in Profil Bisnis › Cabang (Business profile › Branches), complete with its address and location pin.
- 2
Set opening hours and closed dates for each branch.
- 3
Mark product availability per branch in Produk & Jasa (Products & Services).
- 4
Set delivery zones per branch in the Kurir (Couriers) menu.
- 5
Assign staff to their branch and limit their access by branch.
7-day plan
One small step every day
One step a day so it's easy to roll out with your team. Day one can start on the Free plan.
- Day 1
Register your branches
Add each branch in Profil Bisnis › Cabang (Business profile › Branches) with its address and location pin.
- Day 2
Hours per branch
Enter opening hours and special holidays for each branch.
- Day 3
Product availability
In Produk & Jasa (Products & Services), mark which products are available at each branch.
- Day 4
Rates per branch
In Kurir › Tarif & Zona (Couriers › Rates & Zones), set delivery zones and rates for each branch.
- Day 5
Place your staff
Assign a branch to each staff member and limit their access to that branch.
- Day 6
Monitor from the Summary
Open Ringkasan (Overview) every morning to see orders and chats that need action.
- Day 7
Review weekly reports
Open Pesanan & Booking › Laporan (Orders & Bookings › Reports) to see this week's sales and cancellation reasons.
- After that
Move on to the next problem
Keep the habits that work, then pick another problem you still feel.
Business check-up
Features used
Learn about the feature
Multi-branch
Hours, products, delivery fees, and staff per branch within one business.
Learn more FreeProRoles & permissions
Owner, Admin, Supervisor, staff, and custom roles (Pro).
Learn more FreeOrders & couriers
Orders and bookings in one list, plus your own trackable couriers.
Learn more FreeReports & summaries
Daily summaries, chats per channel, order reports with CSV.
Learn moreBefore vs after
What changes
Free vs Pro
Features for this problem by plan
Free No time limit
Pro Everything in Free, plus
Good to know
- Teams & branchesInbox teams/divisions aren't tied to branches yet. Staff access can be limited by branch.
- Bots & branchesThe inbox bot answers using the main branch's data. Choosing the nearest branch happens in Conex AI in the customer app.
FAQ
Questions about this problem
Is multi-branch a paid feature?
No. Multi-branch is available on the Free plan.
Can prices differ by branch?
Not yet. Prices are the same across all branches, while availability is set per branch.
What if my outlets have different catalogs?
Register them as separate businesses managed from the same account.
See also
Related solutions & problems
Multi-branch & franchise
Branches within one business, or several businesses under one account.
See solution TeamsBranch managers
Hours, products, delivery fees, and staff per branch within one business.
See solution IndustriesSalons & barbershops
Appointments with a choice of staff and open time slots.
See solutionOrders get lost in chats
Orders are copied from chat onto paper or a spreadsheet, then get missed or mixed up.
See how to fix itFix this problem starting today
Register for free with your WhatsApp number, then follow the 7-day plan above.
