Multi-branch & franchise
Many locations, one way of working
Manage branches within one business, each with its own opening hours, product availability, delivery zones, and staff. Or manage several separate businesses from one account and switch between them in one click.
Illustration with sample data
Real challenges
What often happens without a system
Branch info varies
Each branch's opening hours and address get asked about again and again.
Availability differs
A product is in stock at one branch but sold out at another.
Managed separately
Each outlet uses different methods and tools.
Before vs after
What changes with Conex Bisnis
Solutions
Mapped to Conex features
Branches within one business
Address, hours, closure dates, and active status per branch.
Branch managersProducts per branch
Same catalog, availability per branch.
Catalog & ordering optionsDelivery fees per branch
Zones and rates per branch.
Orders & couriersStaff per branch
Staff and job titles per branch, with access that can be restricted.
Branch managersNearest branch in Conex AI
Customers are directed to the nearest matching branch.
Conex AISeveral businesses, one account
Owners or staff switch between businesses quickly.
Team, contacts & broadcastsSample flow
From the first chat to completion
Illustrated flow with sample data.
- 1
Add branches with their map pins
- 2
Set hours, products, and delivery zones per branch
- 3
Register staff to their branch
- 4
Customers order from the best-matching branch
Illustration with sample data
Get started in 15 minutes
Setup checklist
Real steps in the business.conex.chat dashboard.
- Register at business.conex.chat with your WhatsApp number, choose your business category, then fill in the name, address, and map pin.
- Add branches in Profil Bisnis › Cabang (Business profile › Branches), then set which products are available at each branch.
- Set opening hours for each day, including holidays, in Profil Bisnis (Business profile).
- Set up delivery zones and invite couriers in the Kurir (Couriers) menu.
- Invite staff in the Tim & Peran (Team & Roles) menu, then share the invite link via WhatsApp.
- For outlets that are managed separately, register them as a new business from the same account.
Features by plan
What you get on Free and Pro
No quota numbers here; each plan's quota is shown in the Paket & Kuota (Plans & Quotas) menu.
Free No time limit
Pro Everything in Free, plus
Pro Rp149.000/month or Rp1.490.000/year. Compare plans
Good to know
- Teams & branchesInbox teams/divisions aren't tied to branches yet. Staff access can be limited by branch.
- Bots & branchesThe inbox bot answers using the main branch's data. Choosing the nearest branch happens in Conex AI in the customer app.
- FranchisesThere's no dedicated franchise headquarters management yet, such as a master catalog for many businesses. Each outlet is managed as a branch or as its own business.
FAQ
Multi-branch & franchise FAQ
Can prices differ by branch?
Not yet. The catalog and prices are the same for all branches. Availability is set per branch.
When should I use branches, and when separate businesses?
Use branches if the catalog and brand are the same. Use separate businesses if each outlet has a different catalog or owner.
Can staff be limited to one branch?
Yes. Staff access can be limited to their own branch.
Related solutions
See it from another angle
Branch managers
Hours, products, delivery fees, and staff per branch within one business.
See solution TeamsBusiness owners
Daily summaries, order reports, Bos AI, roles & permissions.
See solution IndustriesSalons & barbershops
Appointments with a choice of staff and open time slots.
See solution IndustriesClinics & healthcare
Appointments with a choice of practitioner & time, admin info handled by the bot.
See solutionTry Conex Bisnis for multi-branch & franchises
Register for free with your WhatsApp number, then follow the checklist above. Upgrade to Pro anytime.